Posting Payments to a Reservation Account

Use the Post Payment action to apply credit card, cash, check and other forms of payments to the reservation account. You can post payments to any of eight different billing windows. 

Note:

When the Service Type OPERA Control is active, the total for Goods and Services must be settled separately for each billing window.

Note:

When the Rounding Factor OPERA Control is active, some payments will be rounded up or down according to the setup. For more information, see OPERA Controls – Cashiering.

Note:

When the Calculate Change Due OPERA Control is active, you will be prompted if the cash amount received is greater than the amount due.

Note:

When the Ability to Quote Rates in Foreign Currencies OPERA Control is active, you can post payment in various currencies; the amount is converted using the current settlement exchange rate for the currency. For more information, see About Foreign Currency Codes.

Note:

When the Restrict Cash/Check Payment Reversal OPERA Control is active you are not able to post negative cash or check payments. When the Restrict Cash/Check Payment Reversal OPERA Control is inactive, your role must be granted the Reverse Cash/Check Payments task in order to post negative cash or check payments.

When the Chip and Pin OPERA Control is active, the payment types selected in the Chip and Pin Payment Method OPERA Control will exhibit chip and pin functionality when using an Europay, Mastercard and Visa (EMV) terminal for Card Present (CP) payment type. A card number and expiry is not required.

1. From the OPERA Cloud menu, select Front Desk, and then select In House.

2. Enter search criteria and click Search.

3. Select the reservation from the search results and click I Want To. . . and select Billing.

4. On the Manage Billing screen, click Post Payment then complete the following:

   1. Window. Select the billing window for the payment.

   2. Method. Enter or select a payment method from the list.

      1. Card Number. Enter card number if payment method is a credit card.

         Note:

         When integrated with payment partner click Get Token to read the details from card tapped on an EMV terminal. If the token is erased at any time, you must re-acquire payment details from the guest / payee or contact you merchant for further assistance.  

      2. Card Expiry. Enter credit card expiry date (MM/YY).

      3. Card Holder. Enter the name of the card holder.

      4. Apply Surcharge. Select to apply a credit card surcharge (available when the Credit Card Transaction Surcharge OPERA Control is active).

   3. Amount. Enter the payment amount. Enter a negative amount to post a reversal or refund.

      1. Total Amount will include any surcharge calculated.

      2. Click Change Payment Currency to change the currency for the payment (available when the Ability to Quote Rates in Foreign Currencies OPERA Control is active).

   4. Supplement. Enter any supplementary information text.

   5. Reference. Enter any reference information. When the Mandatory Reference Negative Payments OPERA Control is active, this field is mandatory for negative payment amounts to ensure a reason is provided.

   6. Click Apply Payment.