Managing Suspended Stay Records

Prerequisites for Managing Suspended Stay Records

Stay records are the basis for the creation of Membership Transactions used to calculate member Awards and Tier points. When OPERA Cloud is integrated with a remote OPERA Property PMS, use Suspended Stay Records to review and process stay records received, but rejected, and suspend due to errors resulting from missing or mismatched configuration. Errors appear at the top in a red box with a red cross appearing next to the errors. Once you have resolved the cause of the errors (such as correcting configuration), resubmit the stay records by selecting Reprocess.

The Stay Records Profile Stay Statistics tab displays Stay Records.

Viewing Suspended Stay Record Errors

1. From the OPERA Cloud menu, select Client Relations, select Membership, and then select Suspended Stays.

2. Enter search criteria and click Search.

3. Select a stay record in the search results, click the vertical ellipsis Actions menu, and select Edit.

Correcting Suspended Stay Record Errors

1. From the OPERA Cloud menu, select Client Relations, select Membership, and then select Suspended Stays.

2. Enter search criteria and click Search.

3. Select a stay record in the search results, click the vertical ellipsis Actions menu, and select Edit.

   1. Update the stay record to resolve the errors indicated.

   2. Click Process.

Deleting Suspended Stay Records

1. From the OPERA Cloud menu, select Client Relations, select Membership, and then select Suspended Stays.

2. Enter search criteria and click Search.

3. Select a stay record in the search results, click the vertical ellipsis Actions menu, and select Delete.

4. Click Delete to confirm.

Reprocessing Corrected Suspended Stay Records

1. From the OPERA Cloud menu, select Client Relations, select Membership, and then select Suspended Stays.

2. Enter search criteria and click Search.

3. Click Reprocess.