Messages From the External System

Note:

Click Refresh to refresh the results and see updated status of message(s). Click Show/Hide Timestamps to display additional columns indicating the processing times.

Reprocess Messages

1. From the Side menu, select Exchange, select Message Status, then select Messages From External System.

2. Enter search criteria then click Search.

3. Select one or more messages in the search result.

4. Click Reprocess.

   1. Click Yes to confirm.

Reprocess All Messages

Users with the Reprocess All user task granted to their role(s) can perform this action.

1. From the OPERA Cloud Exchange menu, select Message Status, then select Messages From External System.

2. Enter search criteria then click Search.

3. Click Reprocess All.

Marking Messages as Reviewed

Mark a message as reviewed after you have verified an error or warning. Messages will be marked as reviewed and disappear from the search result.

1. From the OPERA Cloud Exchange menu, select Message Status, then select Messages From External System.

2. Enter search criteria then click Search.

3. Select one or more messages in the search result.

4. Click Mark As Reviewed.

5. Messages are removed from the search result.

Hide Reviewed Messages

1. From the OPERA Cloud Exchange menu, select Message Status, then select Messages From External System.

2. Enter search criteria then click Search.

3. Click Hide Reviewed.

Show Reviewed Messages

1. From the OPERA Cloud Exchange menu, select Message Status, then select Messages From External System.

2. Enter search criteria then click Search.

3. Click Show Reviewed.

4. Reviewed messages are displayed in the result with a background shading

Marking Messages as Un-reviewed

1. From the OPERA Cloud Exchange menu, select Message Status, then select Messages From External System.

2. Enter search criteria then click Search.

3. Select one or more messages in the search result.

4. Click Mark As Un-reviewed.

Deleting Messages

1. From the OPERA Cloud Exchange menu, select Message Status, then select Messages From External System.

2. Enter search criteria then click Search.

3. Select one or more messages in the search result

4. Click Delete.

5. Click Delete to confirm.

Viewing Errors & Warnings

1. From the OPERA Cloud Exchange menu, select Message Status, then select Messages From External System.

2. Enter search criteria then click Search.

3. Select a message in the search result, then click the vertical ellipsis Actions menu and select Errors & Warnings.

4. The Error Code, Error Description and Error Type captured for the message is displayed.

5. Click OK.

View Message

1. From the OPERA Cloud Exchange menu, select Message Status, then select Messages From External System.

2. Enter search criteria then click Search.

3. Select a message in the search result.

4. Click the vertical ellipsis and select View.

Download Message

1. From the OPERA Cloud Exchange menu, select Message Status, then select Messages From External System.

2. Enter search criteria then click Search

3. Select a message in the search result.

4. Click the vertical ellipsis and select Download.