Membership (Loyalty Cloud Service)

Prerequisites for Membership (Loyalty)

With an Oracle Hospitality OPERA Cloud Service, Loyalty subscription you can create and manage loyalty programs at a chain-level, including tier management, point earning (based on nights, stay, revenue or enrollment) and point redemption options.

Note:

Profile sharing must be active. For more information, see Configuring Chain

Included with the Oracle Hospitality OPERA Cloud Service, Loyalty subscription:

• Membership Tiers and Tier Management including Upgrades, Downgrades, Renewals (Calendar or Rolling)

• Points Calculation Rules for Enrollment and Stay (Base and Bonus, Tier and Award points)

• Awards: Rate, Package, Upgrade, Payment and Other (third-party) redemption

• Tier Benefits

• Reporting is available in OPERA Cloud Reporting and Analytics

Managing Your Loyalty Programs

• Calculating or Expiring Membership Points and Issuing Award

• Tier Management

• Managing Profile Membership (Loyalty Cloud Service)

• Profile Stay Records

• Redeem Awards

• Managing Membership Tiers
  
• Calculating or Expiring Membership Points and Issuing Award
  
• Managing Membership Claims
  
• Managing Suspended Stay Records