Managing Vouchers

Prerequisites for Managing Vouchers

Vouchers are automatically generated during check-in according to the voucher rules configured. You can also generate and print vouchers for arrivals prior to check-in from the I Want To . . . menu or using Batch Vouchers. Each voucher has a voucher number assigned.

In the event an in house reservation is updated, the following changes apply to vouchers generated:

• If the reservation nights are increased, additional vouchers are added to the reservation and a message is displayed in stay details.

• If the reservation nights are reduced, vouchers in New status are removed and printed vouchers are voided for the remaining days.  

• If a reservation with vouchers generated is cancelled, vouchers in New status are removed and printed vouchers are voided.

• In the event of a no show, new status vouchers are removed and printed vouchers are voided. When the Rolling No Show OPERA Control is configured and the reservation type matches the reservation, all previously printed vouchers are voided during End of Day and must be manually generated for the new arrival date. New voucher numbers are generated for the remaining nights, so previously printed paper vouchers should be discarded for rolled no show reservations.

Generating and Printing Vouchers

1. From the OPERA Cloud menu, select Front Desk, then select Arrivals.

2. Enter search criteria, then click Search.

3. Select a reservation in the search result, then click I Want to . . . and select Vouchers.

   1. Click Generate.

   2. Select the vouchers to print, then click Print.

      1. Select the report destination then click Process.