Managing Reservation Alerts

Alerts are messages for hotel staff that are displayed as a notification when the reservation is accessed at a specific time (status) in the reservation life cycle. When the Popup Alerts OPERA Control is active, alerts appear as a pop-up page, which the user must close to continue. When the Popup Alerts OPERA Control is inactive, alerts are indicated as a notifications link.

Reservation alerts can also be setup to print to an (email addressable) printer, such a printer in In-room Dining or Concierge and generating a "chit" in the selected alert template format.

Adding Reservation Alerts

From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.
Enter search criteria, then click Search.
Select the reservation in the search result, click I Want to. . ., then Alert or open the reservation and click Alert in Reservation Presentation.
Click New and enter the following details:
1. Code: Select the Alert message.
2. Area: Select the area (event) when the alert is to be generated.
  1. Reservation: Alert is triggered when opening reservation presentation (manage reservation) for future date reservation.
  2. Inhouse: Alert is triggered when opening reservation presentation (manage reservation) for in house reservation.
  3. Check- In: Alert is triggered at the time the reservation checks in, prior to opening Check in Reservation.
  4. Check- Out: Alert is triggered at the time the reservation checks out, prior to opening Billing.
3. Description: The text of the alert. Based on the alert code selected , default text is populated and can be edited if required.
4. Display Alert: Select this check box to display alert as an on-screen notification when the alert is triggered. This check box is selected by default
5. Print Alert: Select this check box to print the alert notification using a selected alert template to the selected printer.
  1. Printer: Select the printer from list. This printer must be configured as belonging to the alert printing group and be email addressable. See Configuring Printers for details.
  2. Report: Select the alert template to be printed . If no alert report is selected, the alphabetically first alert template auto-populates to the field. For more information, see Stationery Report Groups for details.
Click Save.

Editing Reservation Alerts

From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.
Enter search criteria, then click Search.
Select the reservation in the search result, click I Want to. . ., then Alert or open the reservation and click Alert in Reservation Presentation.
Select the alert, then click the vertical ellipsis Actions menu and select Edit.
Update the alert details.
Click Save.

Deleting Reservation Alerts

From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.
Enter search criteria, then click Search.
Select the reservation in the search result, click I Want to. . ., then Alert or open the reservation and click Alert in Reservation Presentation.
Select the alert, then click the vertical ellipsis Actions menu and select Delete.
Click Delete to confirm.