Managing Reservation Alerts
Alerts are messages for hotel staff that are displayed as a notification when the reservation is accessed at a specific time (status) in the reservation life cycle. When the Popup Alerts OPERA Control is active, alerts appear as a pop-up page, which the user must close to continue. When the Popup Alerts OPERA Control is inactive, alerts are indicated as a notifications link.
Reservation alerts can also be setup to print to an (email addressable) printer, such a printer in In-room Dining or Concierge and generating a "chit" in the selected alert template format.
Adding Reservation Alerts
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From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.
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Enter search criteria, then click Search.
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Select the reservation in the search result, click I Want to. . ., then Alert or open the reservation and click Alert in Reservation Presentation.
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Click New and enter the following details:
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Code: Select the Alert message.
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Area: Select the area (event) when the alert is to be generated.
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Reservation: Alert is triggered when opening reservation presentation (manage reservation) for future date reservation.
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Inhouse: Alert is triggered when opening reservation presentation (manage reservation) for in house reservation.
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Check- In: Alert is triggered at the time the reservation checks in, prior to opening Check in Reservation.
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Check- Out: Alert is triggered at the time the reservation checks out, prior to opening Billing.
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Description: The text of the alert. Based on the alert code selected , default text is populated and can be edited if required.
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Display Alert: Select this check box to display alert as an on-screen notification when the alert is triggered. This check box is selected by default
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Print Alert: Select this check box to print the alert notification using a selected alert template to the selected printer.
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Printer: Select the printer from list. This printer must be configured as belonging to the alert printing group and be email addressable. See Configuring Printers for details.
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Report: Select the alert template to be printed . If no alert report is selected, the alphabetically first alert template auto-populates to the field. For more information, see Stationery Report Groups for details.
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Click Save.
Editing Reservation Alerts
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From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.
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Enter search criteria, then click Search.
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Select the reservation in the search result, click I Want to. . ., then Alert or open the reservation and click Alert in Reservation Presentation.
- Select the alert, then click the vertical ellipsis Actions menu and select Edit.
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Update the alert details.
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Click Save.
Deleting Reservation Alerts
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From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.
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Enter search criteria, then click Search.
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Select the reservation in the search result, click I Want to. . ., then Alert or open the reservation and click Alert in Reservation Presentation.
- Select the alert, then click the vertical ellipsis Actions menu and select Delete.
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Click Delete to confirm.
Related Topics
Parent topic: Managing Reservations