Managing Reservations

Using Manage Reservations you can:

• Search reservations: Search for future, arrival, in house or historic reservations. You can filter your search by guest name, company or travel agent, arrival or departure dates, room, room type, rate code and other criteria. Multi Property search capability from a hub location is determined by the profile sharing setup for your chain. The search results provide reservation summary information. For more information, see Search Screens.

• Manage reservations: Access to reservation stay details, deposits/cancellations, memberships, guest messages, preferences, charge routing, traces, shares and other reservation details. For more information, see Editing a Reservation.

• View and update the Guest, Contact and Sales Accounts linked to the reservation.

• Assign Room: Assign a room to a reservation and view room information. For more information, see Assigning a Room to a Reservation

• Generate a registration card or proforma invoice from the I Want to Menu.

• Copy Reservations: For more information, see Copying Reservations.

• Cancel Reservations: For more information, see Managing Reservation Cancellation.

• Navigate to Billing: View billing details for in house and open folio reservations, post or transfer charges or adjustments, post payments, generate folios, and so on. You can also access the Billing details for checked out reservations. For more information, see Manage Billing.

Choose from the following that correspond to the groups organized as on the Reservation Overview screen for more detail on each panel.

• Credit Card Authorization Reversals
  
• Viewing Recently Viewed Reservations
  
• Viewing Reservation Rate Information
  
• Viewing Guestware Preferences and Incidents
  
• Viewing Reservation Stay Revenue
  
• Viewing Reservation Awards
  
• Updating Reservations
  
• Managing Reservation Confirmations
  
• Reinstating Reservations
  
• Managing Reservation Additional Information
  
• Assigning a Room to a Reservation
  
• Removing the Assigned Room from a Reservation
  
• Managing Reservation Prepaid (Gift) Cards
  
• Managing Custom Charge Exemption
  
• Managing Reservation eCoupons
  
• Managing Reservation Upgrade Offers
  
• Managing Reservation Service Requests
  
• Managing Reservation Scheduled Activities (External Leisure)
  
• Managing Linked Reservations
  
• Managing Reservations Shares
  
• Managing Waitlist Reservations
  
• Merging Matched Reservations
  
• Viewing Reservation Delivery History
  
• Managing Reservation Call History
  
• Managing Reservation Tickets
  
• Managing Reservation (Guest) Locators
  
• Managing Reservation Transportation
  
• Managing Reservation External References
  
• Managing Reservation Do Not Move Room Status
  
• Moving Reservations to Other Properties
  
• Copying Reservations
  
• Searching for Reservations Identified for External Guest Notifications
  
• Managing Reservation Notes
  
• Managing Reservation Traces
  
• About Reservation Routing Instructions
  
• Reservation Housekeeping and Task Schedule
  
• Managing Reservation Payment Instructions
  
• Managing Reservation Deposit Payments
  
• Managing Reservation Deposit Request and Cancellation Policy
  
• Managing Reservation Cancellation
  
• Managing No Show and Cancellation Deposits and Charges
  
• Managing Reservation Fixed Charges
  
• Managing Reservation Alerts
  
• Managing Reservation Preferences
  
• Managing Reservation Linked Profiles
  
• Reservation Packages
  
• Reservation Item Inventory
  
• Managing Reservation Memberships
  
• Managing Reservation Attachments
  
• About Reservation Transaction Diversion
  
• Updating Multiple Reservation (Mass Update)
  
• Synchronizing Reservations to External Systems