Managing Reservation Deposit Payments

Reservation deposit payments may be applied against deposit request setup on the reservation or posted as an unallocated payment.

When the Auto Deposit Collection OPERA Control is active, the deposit payment page is automatically opened with Amount pre-populated; an entry in Comments is mandatory if the Amount is modified. To post deposit payments, your role must be granted the Post Deposit Payment task.

For pre-paid commission-able travel agent reservations, use the payment transaction code selected in the Default Transaction Code for Prepaid Commissions OPERA Control to post the difference between the nett deposit payment posted and the commission-able rate amount; OPERA Cloud then tracks the reservation commission as prepaid in the commissions module.

To refund a deposit payment, post a negative amount and provide details in the Reference field, which is mandatory when the Mandatory Reference Negative Payments OPERA Control is active. When the Credit Card Rebate Validation OPERA Control is active, a check is performed to ensure the refund amount does not exceed the amount of the original deposit payment.

You are prompted to enter your PIN when the Force Cashier Login OPERA Control is active.

Note:

You are prompted to enter the Taxable Date when the Information Collection Methods OPERA Control is populated with TAXABLE_DATE.

Note:

Valid credit card numbers entered in Comments or Reference fields are removed for PCI data security.

Note:

When the Credit Card Wallet OPERA Control is set to Profile, a Store Credit Card Token to the Wallet check box is available to save new credit card details in a wallet. A Select a Credit Card action is available to retrieve the credit card details in the wallet.

Posting Unallocated Deposit

To post a deposit payment for a specific deposit request rule.

From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.
Enter search criteria, click Search.
Select the reservation in the search result, click I Want to... then Deposit / Cancellation or open the reservation and click Deposit / Cancellation in Reservation Presentation.
In the Deposit section, click the vertical ellipsis Actions menu and select Post Unallocated Deposit and enter the following details:
1. Payment Method: Select a payment method from the list.
2. Card Number: Enter card number if payment method is a credit card.
3. Expiration: Enter expiry date if the payment method is a credit card.
4. Card Present: (Available when the Payment Services Directive OPERA Control is active). This check box is deselected by default and remains deselected if you manually enter a credit card number. A 'Credit Card Was Entered Manually' message appears when you manually enter a credit card. This check box is automatically selected if you insert or swipe a credit card in a credit card terminal.
5. Card Holder: Enter cardholder name details.
6. Change Payment Method on Reservation: Select to update the payment method in the reservation.
7. Amount: Enter the deposit amount. (Amount is pre-populated from deposit rule).
8. Comments: Enter any comments.
9. Reference: Enter any reference details.
10. Reservation Type: Select a reservation type to update the reservation type based on deposit payment.
Click Post Payment.
Click Print Receipt to generate a receipt.
1. Select a destination, then click Process.

Posting Allocated Deposits

To post a deposit payment against a specific deposit request rule.

From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.
Enter search criteria, click Search.
Select the reservation in the search result, click I Want to... then Deposit / Cancellation or open the reservation and click Deposit / Cancellation in Reservation Presentation.
In the Deposit section, click the vertical ellipsis Actions menu and select Post Deposit and enter the following details:
1. Payment Method: Select a payment method from the list.
2. Card Number: Enter card number if payment method is a credit card.
3. Expiration: Enter expiry date if the payment method is a credit card.
4. Card Present: (Available when the Payment Services Directive OPERA Control is active). This check box is deselected by default and remains deselected if you manually enter a credit card number. A 'Credit Card Was Entered Manually' message appears when you manually enter a credit card. This check box is automatically selected if you insert or swipe a credit card in a credit card terminal.
5. Card Holder: Enter cardholder name details.
6. Change Payment Method on Reservation: Select to update the payment method in the reservation.
7. Amount: Enter the deposit amount.
8. Comments: Enter any comments.
9. Reference: Enter any reference details.
10. Reservation Type: Select a reservation type to update the reservation type based on deposit payment.
Click Post Payment.
Click Print Receipt to generate a receipt.
1. Select a destination, then click Process.

Detaching Deposit Payments from Deposit Requests

From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.
Enter search criteria, click Search.
Select the reservation in the search result, click I Want to..., and then select Deposit / Cancellation or open the reservation and click Deposit / Cancellation link in Reservation Presentation.
In the Deposit section, select the deposit rule, then click + to expand and view the deposit payments.
Select a payment then click the vertical ellipsis Actions menu and select Detach Payment from this Rule.
The deposit payment will be listed as an unallocated payment.

Applying Unallocated Deposit Payments to Deposit Requests

From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.
Enter search criteria, click Search.
Select the reservation in the search result, click I Want to..., and then select Deposit / Cancellation or open the reservation and click Deposit / Cancellation link in Reservation Presentation.
Select a payment then click the vertical ellipsis Actions menu and select Attach Payment To.....
1. The action(s) will display the name and amount of the deposit request; select the required action for the rule.

Reprinting Deposit Receipts

From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.
Enter search criteria, click Search.
Select the reservation in the search result, click I Want to... then Deposit / Cancellation or open the reservation and click Deposit / Cancellation in Reservation Presentation.
In the Deposit section, select the deposit rule, then click + to expand and view the deposit payments.
Select the payment, then click the vertical ellipsis Actions menu and select Receipt.
Select a destination, then click Process.

Viewing Deposit Information

From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.
Enter search criteria, click Search.
Select the reservation in the search result, click I Want to... then Deposit / Cancellation or open the reservation and click Deposit / Cancellation in Reservation Presentation.
In the Deposit section, select the unallocated deposit rule, then click + to expand and view the deposit payments.
Select the payment, then click the vertical ellipsis Actions menu and select View Deposit Information.
1. Comments: Enter any comments.
2. Reference: Enter any reference details.
3. Click Save.

Refunding Deposit Payments

A deposit refund receipt can be generated when the Deposit Refund Receipt OPERA Control is active. A deposit receipt must be setup in the Deposit Refund Receipt stationery report group.

From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.
Enter search criteria, click Search.
Select the reservation in the search result, click I Want to... then Deposit / Cancellation or open the reservation and click Deposit / Cancellation in Reservation Presentation.
In the Deposit section, select the unallocated deposit rule, then click + to expand and view the deposit payments
Select the payment, then click the vertical ellipsis Actions menu and select Reverse Payment enter the following details:
1. Payment Method: Select a payment method from the list.
2. Card Number: Enter card number if payment method is a credit card.
3. Expiration: Enter expiry date if the payment method is a credit card.
4. Card Present: (Available when the Payment Services Directive OPERA Control is active). This check box is deselected by default and remains deselected if you manually enter a credit card number. A 'Credit Card Was Entered Manually' message appears when you manually enter a credit card. This check box is automatically selected if you insert or swipe a credit card in a credit card terminal.
5. Card Holder: Enter cardholder name details.
6. Change Payment Method on Reservation: Select to update the payment method in the reservation.
7. Amount: Enter the deposit refund amount .
8. Comments: Enter any comments.
9. Reference: Enter any reference details. (Mandatory when the Mandatory Reference Negative Payments OPERA Control is active)
10. Reservation Type: Select a reservation type to update the reservation type based on deposit payment.
11. Click Post Payment.
12. Click Print Receipt to generate a receipt.
  1. Select a destination, then click Process.

Transferring Deposit Payments

To transfer deposits, your role must be granted the Transfer Deposit task. Negative amounts cannot be transferred. The Transfer action is not available for deposit payments created with a deposit folio when the Advanced Deposit Handling OPERA Control is set to any of the following: 3, 4, 5, 6, 8, 9, 10, 11, 12, 13, 14, or 15. For more information, see About Reservation Advanced Deposit Handling.

From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.
Enter search criteria, click Search.
Select the reservation in the search result, click I Want to... then Deposit / Cancellation or open the reservation and click Deposit / Cancellation in Reservation Presentation.
Click the vertical ellipsis Actions menu and select Transfer Deposit and complete the following in the Distribution section.
1. Comments: Enter any information related to the transfer.
2. Room. / Guest Name: Enter or select a room reservation from the list.
3. Amount: Enter the amount to transfer (amount can be a portion of the total transferable). If left blank use the Distribute action to divide equally across all reservations.
4. Click the vertical ellipsis Actions menu and select Add to add another reservation to the distribution; search and select additional reservations as required.
5. To delete a reservation row, select the reservation, then click the vertical ellipsis Actions menu and select Delete.
6. Click Transfer to transfer the deposit amounts specified or click Distribute to divide the total transferable amount equally between the reservations selected.

Managing Deposit Payment Links

When the OPI Cloud Credit Card Processing and Pay By Link OPERA Controls are active, you can generate an email containing a payment link for a deposit request.

Sending Deposit Payment Links

To generate and send a payment link email for a specific deposit request.

From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.
Enter search criteria, click Search.
Select the reservation in the search result, click I Want to... then Deposit / Cancellation or open the reservation and click Deposit / Cancellation in Reservation Presentation.
1. In the Deposit section, click the vertical ellipsis Actions menu and select Send Payment Link.
  1. Select Email: Click to select an existing email address.
    1. Pay by link Email: Select an email address from the list.
  2. New Email: Click to enter a new email address.
    1. Email Type: Select an email type from the list.
    2. Email Address: Enter email address.
  3. Click Send Payment Link.

Re-sending Deposit Payment Links

To resend a payment link for a specific deposit request, This option available only after sending the payment link.

From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.
Enter search criteria, click Search.
Select the reservation in the search result, click I Want to... then Deposit / Cancellation or open the reservation and click Deposit / Cancellation in Reservation Presentation.
1. In the Deposit section, click the vertical ellipsis Actions menu and select Resend Payment Link.
  1. Select Pay by link Email address or selectNew Email option and enter Email Type and Email Address.
  2. Click on Send Email address.

Checking Deposit Payments Status

To check the payment status after sending a payment link for a specific deposit. Once payment is received the deposit payment details are displayed for the deposit request. This option available only after sending the payment link.

From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.
Enter search criteria, click Search.
Select the reservation in the search result, click I Want to... then Deposit / Cancellation or open the reservation and click Deposit / Cancellation in Reservation Presentation.
1. In the Deposit section, click the vertical ellipsis Actions menu and select Check Payment Status.