Managing Reservation Deposit Request and Cancellation Policy

Prerequisites for Managing Reservation Deposit / Cancellation

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Use the Deposit / Cancellation panel to manage a deposit requests and payments and any cancellation penalty for a reservation:

• Reservation deposit deals with managing the deposit requirements and payment that guests make prior to their stay.

• Reservation cancellation covers the handling of cancellation penalty charges that might involve forfeiture of deposits paid.

You can define and schedule Deposit / Cancellation rules from Booking Rules and Schedules allowing you to automatically apply the Deposit / Cancellation rules for reservations with a specific rate codes or reservation types. You can also manually add deposit requests and cancellation policies directly to a reservation.

Note:

Only one deposit rule and one cancellation rule is in effect at a time - the rate code rule takes precedence, followed by the reservation type rule, and finally by any rule manually set up on the reservation.

When the Generate Advance Bill/Folio for Deposit OPERA Control is active, an Advance Folio Generated field indicates whether an Advance Folio for Deposit is generated.

Add Reservation Deposit / Cancellation Details

Note:

Deposit and cancellation schedules are purged 180 days after reservation check out, no-show or cancellation. If a deposit has been refunded on no-show or cancelled reservations, this data is not deleted.

1. From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.

2. Enter search criteria and click Search.

3. Select the reservation in the search results, click I Want To . . . and select Deposit / Cancellation or open the reservation and click Deposit / Cancellation in Reservation Presentation.

   Note:

   Deposit / Cancellation details appear if the rate code or reservation type selected for the reservation has a deposit and/or cancellation rule.

4. Add Deposit Request: Click New and enter the following details:

   1. Deposit Rule: Select a deposit rule from the list to setup the deposit requirements or manually enter details. For more information see: Configuring Deposit Rules.

   2. Percentage: If a deposit rule was selected, a percentage of the rate will populate the field. Update the field as required.

   3. Deposit Amount: If a deposit rule was selected, a deposit amount will populate the field. Update the deposit amount as required.

   4. Due Date: If a deposit rule was selected, a due date will populate the field. Update the deposit amount as required.

   5. Comments: Enter any comments applicable.

5. Click Save.

6. Add Cancellation Penalty: Click New and enter the following details:

   1. Cancel Rule: Select a cancel rule from the list to set up the cancellation policy or manually enter the details. For more information see: Cancel Penalties (Cancellation Penalty Rules).

   2. % Cancel: Enter the percent of the total charge for the number of room nights specified in Room Nights that is to be charged as a cancellation penalty (if the Percentage method is used to compute the penalty).

   3. Room Nights: The number of room nights for this reservation.

   4. % Due: Enter the percentage of the cancellation amount due.

   5. Cancel Amount: The amount of the cancellation charge.

   6. Cancel Date: Enter the date on or before the cancellation must take place to avoid application of the cancellation penalty.

   7. Comments: Enter any applicable comments.

7. Click Save.

Edit Reservation Deposit / Cancellation Details

1. From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.

2. Enter search criteria, click Search.

3. Select the reservation in the search results, click I Want To . . .  and select Deposit / Cancellation or open the reservation and click Deposit / Cancellation in Reservation Presentation.

4. Select the Deposit Rule or Cancellation Penalty.

5. Click the vertical ellipsis Actions menu, and then click Edit

6. Update the details.

7. Click Save.

Delete Reservation Deposit / Cancellation Details

1. From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.

2. Enter search criteria and click Search.

3. Select the reservation in the search result, click I Want To . . .  and select Deposit / Cancellation or open the reservation and click Deposit / Cancellation in Reservation Presentation.

4. Select the Deposit Rule or Cancellation Penalty.

5. Click the vertical ellipsis Actions menu, and then click Delete.

6. Click Delete to confirm.