Viewing Guestware Preferences and Incidents

Prerequisites for Viewing Guestware Preferences and Incidents

When integrated with Guestware you can view the guest preferences and incidents reported in Guestware.

1. From the OPERA Cloud menu, select Bookings , select Reservations, then select Manage Reservation.

2. Enter search criteria, click Search.

3. Select the reservation in search result, click I Want To. . . . Preferences or open the reservation presentation and click the Preferences details link.

4. Click the vertical ellipsis Actions menu and select Guestware Preferences and Incidents.

5. Click + to expand each card.