19 Managing Users

Prerequisites for Managing Users

After users are registered in Oracle Identity Manager (OIM), you must update them with application-specific attributes in OPERA Cloud. This includes assigning the user to one or more hubs for property access. See the Assigning Hubs to a User section.

Editing a User

1. From the OPERA Cloud menu, select Role Manager, select User Management, and then select Manage Users.

2. Select an Organization from the list, then click Search. The list displays all organizations (Enterprise, Chain and Support), based on user assigned roles granted the Manage User task. 

   Note:

   The search retrieves users associated with the selected organization.

3. Click the vertical ellipsis Actions menu and select Edit.

   Note:

   The read-only attributes for a user are defined in Oracle Identity Manager (OIM).

4. Complete the following fields for the user:

   1. Act as: This field determines the Originating Application value in Blocks and Manage Block referenced by the Origin list field in Group Rooms Control search and in reports. For Sales and Event subscribers with the Sales Allowance OPERA Control active, the Originating Application value in a block must match a value selected in the Block Origin for Sales Allowance OPERA Control in order to deduct the block allocation from the sales allowance.

      Act As	At	Origin
      Reservation Sales	Property	PMS
      Reservation Sales	Central	ORS
      Conference Sales Person	Property	SC
      Conference Sales Person	Central	CS
      External	n/a	EXT

      1. Conference Sales Person: Select this option for OPERA Cloud Sales and Event Management users.

         1. At:  Select either Property or Central  (Available with OPERA Cloud Central Management Services).

      2. Reservation Sales Person: Select this option for OPERA Cloud Property Management users.

         1. At: Select either Property or Central (Available with OPERA Cloud Central Management Services).

      3. External System: Select this option for service accounts created specifically when integrating with external solutions.

   2. Clear Location: Select to clear the At location.

   3. Language: Indicates the user's language (locale) code selected in Identity Manager (SSD). By default, OPERA Cloud is displayed in this language.

   4. Owner Code: Enter the users initials or other unique identifier to define the user as a sales agent. An Owner is select in sales accounts (company/agent), contacts, business blocks and sales activities to identify the responsible sales agent. (Available when the Owner OPERA Control is active). 

   5. Department: Enter or select a specific department to associate with the user. For more information, see Configuring Departments.

      Note:

      Only Departments configured as Global are listed.

   6. Job Title: Enter or select a job title for the user. See Configuring Job Titles for more information.

   7. Employee ID: Indicates the employee ID defined in Identity Manager (SSD) and may contain a combination of up to 20 alpha/numeric characters.

5. Click Save when finished.

Assigning Hubs to a User

Assign one or more hubs to a user to determines their property location access in multi-property operations.

1. From the OPERA Cloud menu, select Role Manager, select User Management, and then select Manage Users.

2. Enter search criteria, then click Search.

3. Select the user in the search result, then click the vertical ellipsis Actions menu and select Edit.

4. Click Manage .

5. Select one or more Hubs in the Available panel and use the Down Arrow button to move selected hub(s) to the Selected Hubs section. Use the Up Arrow to move Hubs back to the Available panel.

6. Click Select.

7. Click Save.

Viewing Assigned Roles

1. From the OPERA Cloud menu, select Role Manager, select User Management, and then select Manage Users.

2. Enter search criteria, then click Search.

3. Select the user in the search result, then click the vertical ellipsis Actions menu and select Edit.

4. Expand the Roles pane to view all roles currently assigned to the user.

Note:

This area is read-only and shows you which roles are assigned to the user in OIM. This area displays the Organization the user belongs to, the Role Code, Role Level (property or chain), and a Description of the role.

Refreshing User Roles

To immediately update a users roles following changes in Oracle Identify Manager (SSD).

1. From the OPERA Cloud menu, select Role Manager, select User Management, and then select Manage Users.

2. Enter search criteria, then click Search.

3. Select the user in the search result, then click the vertical ellipsis Actions menu and select Refresh Roles.

Resetting User PIN

1. From the OPERA Cloud menu, select Role Manager, select User Management, and then select Manage Users.

2. Enter search criteria, then click Search.

3. Select the user in the search result, then click the vertical ellipsis Actions menu and select Reset PIN.

   Note:

   User can then set a new PIN through Settings.

Validating Service Accounts (Interface Users)

A Success or Error result is displayed.

1. From the OPERA Cloud menu, select Role Manager, select User Management, select Interface Users, and then select Validate Interface Users.

2. Enter the following:

   1. Username: Enter the service account name.

   2. Password: Enter the password.

   3. Click Validate.

• Managing Interface Users