Reversing Direct Bill Settlement

You can reverse (delete) a Direct Bill (AR) settlement posted to an in house or due out reservation when the Folio No Reprint OPERA Control is inactive and your role is granted the Reverse Direct Bill task. This action might be necessary when the incorrect profile and AR Account were selected for the routing instructions or if the AR Account is on credit hold and an alternate settlement of the reservation account balance is required.

When the Folio No Reprint OPERA Control is active, you cannot reverse a Direct Bill settlement. Instead, a credit bill must be issued from Folio History. For more information, see Credit Bills For Folios.

For checked out reservations with Post Stay privileges, Reverse Direct Bill is enabled on the departure date prior to running End of Day.

Reversing Direct Bill Settlements

1. From the OPERA Cloud menu, select Front Desk, then select In House (or click the figure in the In House tile).

2. Enter search criteria and then click Search

3. Select the reservation in the search result, then click I Want To . . . and select Billing (or click the value in the Balance column).

4. Select the Billing window with the Direct Bill settlement.

5. Click the Code link for the Direct Bill settlement posting.

   1. Click Reverse Direct Bill

      1. Reason: Select a delete adjustment type reason from the list.

      2. Click Reverse.

6. The Direct Bill settlement is deleted and removed from the Billing window.