Charges Adjustment and Payments

Posting Payments to a Reservation Account

Posting Payments and Refunds to Reservation Accounts

Use the Post Payment action to apply credit card, cash, check and other forms of payments to a reservation account. You can post payments to any of eight sub-accounts (billing windows). To post a refund, enter a negative Amount and provide a Reference when the Mandatory Reference Negative Payments OPERA Control is active.

Note:

When the Service Type OPERA Control is active, the total for Goods and Services must be settled separately for each billing window.

Note:

When the Rounding Factor OPERA Control is active, some payments are rounded up or down according to the configuration of the payment method. For more information, see About Rounding Factors.

Note:

When the Calculate Change Due OPERA Control is active, you are prompted if the cash amount received is greater than the amount due.

Note:

When the Foreign Currency Handling OPERA Control is active, you can post payment in various currencies; the amount is converted using the current settlement exchange rate for the currency. For more information, see About Foreign Currency Codes.

Note:

When the Credit Card Wallet OPERA Control is set to Profile, a Store Credit Card Token to the Wallet check box is available to save new credit card details in a wallet. A Select a Credit Card action is available to retrieve the credit card details in the wallet. In multi-property operations the credit card tokens stored in the wallet are property specific.

Note:

Valid credit card numbers entered in Supplement or Reference fields are removed for PCI data security.

Posting Payments to Reservation Accounts

From the OPERA Cloud menu, select Front Desk, and then select In House.
Enter search criteria and click Search.
Select the reservation from the search results and click I Want To. . . and select Billing.
On the Manage Billing screen, click Post Payment then complete the following:
1. Window: Select the billing window for the payment.
2. Method: Enter or select a payment method from the list.
  1. Card Number: Enter card number if payment method is a credit card.
    
    Note:
    When integrated with payment partner click Get Token to read the details from card tapped on an EMV terminal. If the token is erased at any time, you must re-acquire payment details from the guest / payee or contact you merchant for further assistance.
  2. Card Expiry: Enter credit card expiry date (MM/YY).
  3. Card Holder: Enter the name of the card holder.
  4. Apply Surcharge: Select to apply a credit card surcharge (available when the Credit Card Transaction Surcharge OPERA Control is active).
3. Amount. Enter the payment amount.
  1. Total Amount includes any surcharge calculated.
  2. Click Change Payment Currency to change the currency for the payment (available when the Ability to Quote Rates in Foreign Currencies OPERA Control is active).
4. Supplement: Enter any supplementary information text.
5. Reference: Enter any reference information.
6. Click Apply Payment.

Posting Refunds to Reservation Accounts

When the Restrict Cash/Check Payment Reversal OPERA Control is active you are not able to post negative cash or check payments. When the Restrict Cash/Check Payment Reversal OPERA Control is inactive, your role must be granted the Reverse Cash/Check Payments task in order to post negative cash or check payments.

When the Original Invoice and Invoice Type for DB Payment Method OPERA Control active, and the settlement payment method is Direct Bill, and the folio amount is negative, you are required to select an Invoice Type and provide the Original Invoice Number.

From the OPERA Cloud menu, select Front Desk, and then select In House.
Enter search criteria and click Search.
Select the reservation from the search results and click I Want To. . . and select Billing.
On the Manage Billing screen, click Post Payment then complete the following:
1. Window: Select the billing window for the payment.
2. Method: Enter or select a payment method from the list.
  1. Card Number: Enter card number if payment method is a credit card.
    
    Note:
    When integrated with payment partner click Get Token to read the details from card tapped on an EMV terminal. If the token is erased at any time, you must re-acquire payment details from the guest / payee or contact you merchant for further assistance.
  2. Card Expiry: Enter credit card expiry date (MM/YY).
  3. Card Holder: Enter the name of the card holder.
  4. Apply Surcharge: Select to apply a credit card surcharge (available when the Credit Card Transaction Surcharge OPERA Control is active).
3. Amount: Enter a negative amount to post a reversal or refund.
  1. Total Amount includes any surcharge calculated.
  2. Click Change Payment Currency to change the currency for the payment (available when the Ability to Quote Rates in Foreign Currencies OPERA Control is active).
4. Reference: Enter any reference information. When the Mandatory Reference Negative Payments OPERA Control is active, this field is mandatory for refunds or reversals.
5. Supplement: Enter any supplementary information text.
6. Original Invoice Number: Enter the original invoice number (Available when the Original Invoice and Invoice Type for DB Payment Method OPERA Control active, and the payment method is Direct Bill.
  1. Invoice Type: Select an invoice type from the list.
7. Click Apply Payment.

Related Topics

Parent topic: Charges Adjustment and Payments

Posting Adjustment Charges to Reservation Accounts

The Post Adjustments action in Billing enables you to adjust transactions by a fixed amount or a percentage of the original amount posted.

From the OPERA Cloud menu, select Front Desk, and then select In House.
Enter search criteria and click Search.
Select the reservation in the search result, then click I Want To . . . and select Billing.
Select a billing window.
Click I Want To . . . and select Post Adjustment.
1. In the Adjustment panel:
  1. Type: Select adjustment type
  2. Amount: Select to post a fixed amount adjustment
    1. Amount: Enter an adjustment amount.
  3. Percentage: Select to post a % adjustment of the selected charges.
    1. Amount: Enter a percentage.
  1. Reason: Select an adjustment reason from the list. For more information, see Configuring Adjustment Reason Codes
  2. Reason Text: Enter additional information about the adjustment.
2. In the Selected Transactions panel:
  1. Click the vertical ellipsis Actions menu and select Search Transactions.
  2. Enter your search criteria and click Search.
  3. Select a transaction to adjust and click the down arrow to move charges from the Available section, to the Selected section, then click Select.
  4. Click Process Adjustment.

Parent topic: Charges Adjustment and Payments

Posting Charges to a Reservation Account

Use the Post Charge action to post charges to a reservation account. You can post charges to any of eight sub-accounts (billing windows). A payment method icon and profile name appears for each billing window to indicate the payee and payment type. Select the Views icon to toggle between single or dual billing window display.

When the Pre-Stay Charges OPERA Control is active, you can post charges to future reservations with pre-stay charging privileges. For more information, see About Pre-Stay Charging.

When the Post-Stay Charges OPERA Control is active, you can post charges to checked out reservations with post-stay charging privileges. For more information, see Using Post Stay Charging and Open Folio Status.

Note:

You are prompted with a warning when posting charges to reservations with the No Post check box selected in reservation payment details. Users with the Post Charges to No-Post Reservations task assigned can override posting the charge.

Note:

When the Rollup Transactions OPERA Control is active, charges posted with the same check number (for example, Restaurant Food and Restaurant Tax) are rolled up into a single line item in Billing. The posting will have a plus sign (+) in the Code field with the check number following the description. Double-click the plus sign to expand and display the individual charges included in that check number.

When the Transaction Discount OPERA Control is active, charges may be automatically discounted for specific members. For more information, see About Membership Auto Discounting

When the Transaction Code by User Role OPERA Control is active, the transaction code list is filtered according to the transaction codes assigned to your property role. For more information, see Associating Transaction (Charge) Codes to a Property Role.

Posting Charges

Note:

Enter a negative Price or Quantity to post a rebate / adjustment. When the Allow Negative Postings (Charges) OPERA Control is inactive, you cannot post negative charges to reservation accounts, overriding the Post Negative Amounts task.

From the OPERA Cloud menu, select Front Desk, and then select In House.
Enter search criteria and click Search.
Select the reservation from the search results, click I Want To. . . and select Billing.
On the Manage Billing screen, click Post Charge and complete the following:
1. Window: Select the billing window for the charge (defaults to the current billing window).
2. Code: Enter or select a charge code from the list. As you enter the transaction code description a list of matching codes is displayed.
3. Price: Enter the amount of the charge. Price may default based on the transaction code selected.
4. Quantity: Enter the quantity of the charge. The total amount posted = Price x Quantity.
5. Arrangement: Select an arrangement code from the list. An Arrangement Code is a folio grouping code that controls the display of the transaction on the folio (available when the Folio Arrangements OPERA Control is active). For more information, see Selecting Folio Styles for Viewing, Printing.
6. Supplement: Enter any supplemental information text. If a negative price is entered, this field is mandatory to ensure that you enter a reason for the negative (rebate) posting.
7. Reference: Enter any reference information. This field is also used to automatically note any transferred postings and/or interface information, such as phone details.
8. Check Number: Enter a POS check number if applicable. The field might be mandatory based on the transaction code setup.
9. Covers: Enter the number of covers (Available when the Post Covers OPERA Control is active and the Post Covers task is granted).
10. Click Apply Charge or click Apply Charge and Post Another to post another charge.

Posting Articles

The following is available when the Articles OPERA Control is active:

A charge transaction code can sometimes serve as an "umbrella" for multiple individual items or articles that can be posted using that code. At times, it might be desirable to break out these separate articles for billing and revenue tracking purposes. For example, a single "minibar food" transaction code might cover potato chips, crackers, peanuts, pretzels, and so forth. Using articles setup, you can specify an individual article number that identifies each of these food items, even though they are all grouped under the same transaction code. Moreover, you can specify a default price for each article, just as you can for transaction codes. Then, instead of posting a lump sum to the minibar food transaction code, you have the option of posting each individual article and its quantity and price. For example, rather than posting $7.75 to minibar food, you can post $5.00 for two bags of peanuts and $2.75 for potato chips. Two separate charges to the minibar food transaction code will appear on the folio (one for $5.00 and one for $2.75).

When the Consumable Inventory OPERA Control is active, the inventory levels of articles can be tracked. For more information see, Monitoring Consumable Inventory.

From the OPERA Cloud menu, select Front Desk, and then select In House.
Enter search criteria and click Search.
Select the reservation from the search results, click I Want To. . . and select Billing.
On the Manage Billing screen, click Post Charge and complete the following:
1. Window: Select the billing window for the charge (defaults to the current billing window).
2. Code: Enter or select an article code from the list. As you enter the article description, a list of matching codes is appear.
3. Price: Enter the amount of the charge. Price may default based on the article selected.
4. Quantity: Enter the quantity of the charge. The total amount = Price x Quantity.
5. Arrangement: Select an arrangement code from the list. An Arrangement Code is a folio grouping code that controls the display of this transaction on the folio. For more information, see: Selecting Folio Styles for Viewing, Printing.
6. Supplement: Enter any supplemental information text. If a negative price is entered, this field is mandatory to ensure that you enter a reason for the negative (rebate) posting.
7. Reference: Enter any reference information. This field is also used to automatically note any transferred postings and/or interface information, such as phone details.
8. Check Number: Enter a POS check number if applicable. The field might be mandatory based on the transaction code setup.
9. Click Apply Charge or click Apply Charge and Post Another to post another charge.

Posting (Cash) Paid out Charges

Paid out is a special type of charge on the reservation account that identifies cash payment as given out from your cash draw. You are prompted to generate a paid out receipt after posting a paid out charge; the recipient of the paid out can sign the receipt to confirm acceptance.

From the OPERA Cloud menu, select Front Desk, and then select In House.
Enter search criteria and click Search.
Select the reservation from the search results and click I Want To. . . and select Billing.
On the Manage Billing screen, click Post Charge then complete the following:
1. Window: Select the billing window for the charge (defaults to the current billing window).
2. Code: Enter or select a paid out charge from the list. As you enter the transaction code description a list of matching codes is displayed.
3. Price: Enter the amount of the paid out
4. Supplement: Enter any supplementary information text. If a negative price is entered, this field is mandatory to ensure that you enter a reason for the negative (rebate) posting.
5. Reference: Enter any reference information. This field is also used to automatically note any transferred postings and/or interface information, such as phone details.
6. Click Apply Charge or click Apply Charge and Post Another to post another charge.

Related Topics

Parent topic: Charges Adjustment and Payments

Posting a Rate Code Charge to a Reservation Account

Use Post Rate Code to manually post room and tax charges to a reservation account in advance of the End of Day post room and tax procedure. When the Post Stay Charges and Open Folio OPERA Controls are active, the Post Rate Code action is enabled for reservation accounts in open folio status. For more information, see Using Post Stay Charging and Open Folio Status.

Note:

When manually posting a rate code charges to an Open Folio Reservation and allowance packages are linked to the rate code, these package allowances will not be posted as part of manual rate code posting process. The reason being that the Open Folio reservations are already checked out and do not go through End of Day process as in-house reservations. Due to this no allowances and profit/loss charges occur.

Note:

Manually posting rate code charges does not affect the auto-posting of room and tax charges during End of Day, nor does manually posted room and tax charges change the rate code, room type, number of persons, rate, or other details specified on the reservation.

Note:

Posting rate code charges does not post any fixed charges setup on the reservation.

When manually posting rate code charges and there are existing comp routing instructions for the rate code transaction code, the rate code transaction is routed to the comp folio window, and an asynchronous comp posting request is submitted to the gaming vendor. The transaction status is updated based on the gaming vendor's asynchronous response, ensuring a smooth and efficient process.

The Post Rate Code action allows you to manually post room and tax charges to a guest's bill.

From the OPERA Cloud menu, select Front Desk, and then select In House.
Enter search criteria and click Search.
Select the reservation from the search results and click I Want To . . . and then select Billing.
Click I Want To . . . and then click Post Rate Code.
1. Select a Window (1–8).
2. Rate Code: Select a rate code from the list (defaults from the reservation).
3. Amount: Enter an amount to post (defaults from the reservation).
4. Quantity: Enter quantity to charge.
5. Adults: Enter number of adults (defaults from the reservation).
6. Children: Enter number of children (defaults from the reservation).
7. Select Post Packages to post packages included in the rate.
8. Click Post Rate Code.

Parent topic: Charges Adjustment and Payments

Redeem Prepaid (Gift) Cards

Prerequisites for Redeem Prepaid (Gift) Cards

Use Post Redemption to redeem a prepaid card amount for settlement of a reservation account balance. When the Prepaid Multi Record Processing OPERA Control is active, you can redeem up to ten prepaid cards.

From the OPERA Cloud menu, select Front Desk, then select In house (or Departures).
Enter search criteria and click Search.
Select the reservation and click I Want To . . . then Billing (or click the Balance link for the reservation).
Click Post Redemption.
1. Select the billing window to post redemption.
2. Select a card from the list.
  1. Click Get Balance to request card balance from vendor.
  2. Amount to Redeem: Enter the amount to redeem on the prepaid card and post as payment towards settlement; amount cannot be greater than card balance.
  3. Click Redeem.
3. Click Add Row to add a card to the reservation.
  1. Name: Enter name on card.
  2. Card Number: Enter the card number.
  3. PIN: Enter card PIN (if required).
  4. Click Get Balance to request card balance from vendor.
  5. Amount to Redeem Enter the amount to redeem on the prepaid card and post as payment towards settlement; amount cannot be greater than card balance.
  6. Click Redeem.

Payment(s) will be posted the selected billing window.

Parent topic: Charges Adjustment and Payments

Posting Credit Card Refunds to Reservation Accounts

You can post a credit card refund by entering a negative Amount, when your role is granted the Post Negative Amounts task. When the Mandatory Reference Negative Payments OPERA Control is active, you must enter a value in the Reference field.

When the Credit Card Rebate Validation OPERA Control is active, the Amount to rebate is checked against the previous Amount charged to the credit card, to ensure the rebate does not exceed the original payment amount posted; the Credit Card Rebate Can Exceed Credit Card Payments task is required to override the rebate amount validation. When the Exclude Rebate Validation on PAY-ONLY when Card Number not Available OPERA Control is active, pay-only chip and pin cards can be refunded without entry of a card number/token; otherwise a card number/token is required.

From the OPERA Cloud menu, select Front Desk and then select In-House.
Enter search criteria and click Search.
Select the reservation from the search results, click I Want To . . . and select Billing.
On the Manage Billing screen, click Post Payment and complete the following
1. Window. Select the billing window for the payment.
2. Method. Enter or select a credit card payment method from the list.
  1. Card Number. Enter the credit card number (PAN).
    
    Note:
    When integrated with payment partner click Get Token to read the details from card tapped on an EMV terminal.
  2. Card Expiry. Enter the credit card expiry date (MM/YY).
  3. Card Holder. Enter the name of the card holder.
  4. Apply Surcharge. Select to apply a credit card surcharge (available when the Credit Card Transaction Surcharge OPERA Control is active).
3. Amount. Enter the negative payment amount.
  1. The Total Amount includes any surcharge calculated.
  2. Click Change Payment Currency to change the currency for the payment (available when the Ability to Quote Rates in Foreign Currencies OPERA Control is active).
  3. Override Debit Activity to Process Rebate: Select check box to override the validation against the original payment amount.
4. Supplement. Enter any supplementary information text.
5. Reference. Enter any reference information. When the Mandatory Reference Negative Payments OPERA Control is active, this field is mandatory for negative payment amounts to ensure a reason is provided.
6. Click Apply Payment.

Related Topics

Managing Currency Exchange Rates

Parent topic: Charges Adjustment and Payments

Posting a Comp Redemption

Prerequisites for Posting a Comp Redemption

The following conditions are required to post redemptions to reservations:

The attached membership must equal the Default PTS Membership Type setting in OPERA Controls.
The redemption amount is greater than 1.00 (not zero or a negative amount), but not higher than the balance of the folio window where the redemption is being posted.

If granted the Manage Financial Posting user task, you can go to the Billing screen and post redemption(s) to reservations using any of the following ways:

Clicking the Post Redemption button.
Clicking I Want To . . . and then selecting Post Redemption.
Clicking the Post Redemption link from the Vertical Ellipsis for each folio window.

Posting Comp Redemptions

From the OPERA Cloud menu, select Front Desk, and then select In House.
Enter or select a Property and click Search.
Click I Want To . . . for the reservation and select Billing.
On the Billing screen, click the Post Redemption button. The Redemption screen appears with a listing of comp redemption codes configured at your property.
Select a window and enter the amount to redeem for the selected comp redemption code.

You can enter a total amount equal to or less than the balance of the selected folio window. The redemption amount or the sum of redemption amounts cannot be negative or higher than the balance of the selected folio window.
Click Post Redemption.

After posting redemptions to a folio window, you cannot edit the redemption amount, split, move, transfer, or adjust the transaction.

Reversing Comp Redemption Postings

To correct or reverse a redemption posting, users granted the Reverse Redemption task can click the Reverse Redemption button and select an adjustment reason for deleting the selected redemption.

Note:

The Reverse Redemption button becomes available when editing a redemption already posted to the folio. This button is only available for redemptions made on the same business date of the property.

From the OPERA Cloud menu, select Front Desk, and then select In House.
Click Search. You can also enter search criteria to refine the search results.
Click I Want To . . . for a reservation and select Billing.
On the Billing screen, click the transaction code of the redemption you want to reverse.
Click the Reverse Redemption button.
Select a reason to process the reversal and click Select.
Click the Reverse button to post the reversal to the folio.

Parent topic: Charges Adjustment and Payments

Splitting Charges and Payments

You can split most charges (including negative amount charges), for checked in or open folio reservation accounts, by a fixed amount, a percentage, or a quantity. You can also split payments by a fixed amount or percentage.

When a charge is split, it is divided into two amounts within the same window. You can then transfer either of the resulting charges to another window (by using the drag-and-drop method or to another reservation account. Negative amounts or percentages can be entered as an Amount to Split / Percentage to Split. For example, if you split a posting of 100 by -10, the result would be postings of 110 and -10. Or if you split a posting for 40 by -10% the result would be postings of 44 and -4. If you split a posting of -10 by -5%, the result would be postings of -10.50 and 0.50. In a split posting, the two resulting values will always equal the amount you start with.

Note:

When you split a charge with tax generates, the tax is automatically recalculated for the two resulting transactions. A generate that has been split cannot be selected and transferred to another window by itself (without the main transaction) when the Auto Transfer Generate With Main OPERA Control is active.

Note:

When the Tax Type Calculation OPERA Control is set to Profile, and a split charge with tax generates is moved between billing windows, the generates for the moved portion of the transaction recalculates based on the tax type of the profile linked to the target billing window.

Splitting Charges

From the OPERA Cloud menu, select Front Desk, and then select In House.
Enter search criteria and click Search.
Select the reservation from the search results and click I Want To. . . and select Billing.
On the Manage Billing screen, select the Billing Window with the charges.
Select the charge(s) then click the vertical ellipsis and select Quick Split and choose from the options.
1. Split by Amount: Select the Amount option button to split the transactions into two fixed amounts.
  1. Amount to Split: Enter the amount by which the transaction is to be split.
  2. The transaction will be split into two transactions: One will be for the amount you specified, and the other will be for the remainder of the original amount.
2. Split by Percentage: Select the Percentage option button to split the transaction by a percentage of the original amount.
  1. Percentage to Split: Enter the percentage by which the transaction is to be split.
  2. The transaction will be split into two transactions: One will be for the percentage of the original amount you specified, and the other will be for the remainder of the original amount.
3. Split by Quantity: Select the Quantity option button to split the transaction by a quantity so the amount is automatically split based on the unit price multiplied by the respective new quantity values for the resulting transactions
  1. Quantity to Split: When a quantity of more than one exists for the transaction, enter the quantity by which the transaction is to be split. Transactions with more than 1 quantity can be split by a quantity between 1 and existing quantity minus 1. If a single transaction having 1 quantity is selected for split, then the Quantity option is not available. If multiple transactions are selected and any of the transactions cannot or did not split, then a message is displayed that "X Charge(s) Not Split".
4. Click Split.

Splitting Payments

From the OPERA Cloud menu, select Front Desk, and then select In House.
Enter search criteria and click Search.
Select the reservation from the search results and click I Want To. . . and select Billing.
On the Manage Billing screen, select the Billing Window with the payment.
1. Select the payment, then click the vertical ellipsis and select Quick Split and choose from the options.
2. Split by Amount: Select the Amount option button to split the payment into two fixed amounts.
  1. Amount to Split: Enter the amount by which the payment is to be split.
  2. The payment transaction is split into two transactions: One will be for the amount you specified, and the other will be for the remainder of the original amount.
3. Split by Percentage: Select the Percentage option button to split the payment by a percentage of the original amount.
  1. Percentage to Split: Enter the percentage by which the transaction is to be split.
  2. The payment transaction is split into two transactions: One will be for the percentage of the original amount you specified, and the other will be for the remainder of the original amount.
4. Click Split.

Related Topics

Transferring Guest Folio Postings

Parent topic: Charges Adjustment and Payments

Editing Charge Details

You can update current business date charges posted with your cashier ID. With the Update Charge Details task granted, you can also update charge details posted by other users.

From the OPERA Cloud menu, select Front Desk and then select In House.
Enter search criteria and click Search.
Select the reservation from the search results, click I Want To . . . and select Billing.
On the Manage Billing screen, select the Billing Window with the charge.
Click the Code link for the charge or select the charge, click the vertical ellipsis Actions menu, and select Edit Posting.
Update charge details:
1. Price: Enter the price. It can only be changed on the same day that the posting was made, that is, before your business date is rolled over to the next day by End of Day.
2. Quantity: Enter the quantity. It can only be changed on the same day that the posting was made, that is, before your business date is rolled over to the next day by End of Day.
3. Arrangement Code: Select an Arrangement Code from the list. An Arrangement Code is a folio grouping code that controls the display of this transaction on the folio (available when the Folio Arrangements OPERA Control is active). For more information, see Selecting Folio Styles for Viewing, Printing.
4. Revenue Date: Enter or select a revenue date (enabled when the Change Revenue Date task is granted to your role). For more information, see Changing Revenue Date below.
5. Supplement: Enter any supplemental information text. If you enter a negative price, this field becomes mandatory to ensure that you provide a reason for the negative (rebate) posting.
6. Reference: Enter any reference information. This field is also used to automatically note any transferred postings and/or interface information, such as phone details.
7. Check No: Enter a POS check number if applicable. This field might be mandatory based on setup of the transaction code.
8. Covers: Enter the number of covers. (Available when the Post Covers OPERA Control is active and the Post Covers task is granted).
Click Save Transaction.

Changing Revenue Date

If the Change Revenue Date task is granted to role(s), you can update the revenue date on postings.

The revenue date can be changed to any date that is equal or greater than the current business date and less than the departure date. A warning message appears if you try to enter a revenue date that is greater than the reservation departure date or earlier than the current business date.

If the revenue date for the main charge is changed, the revenue date for any (tax) generates is changed automatically. You cannot edit the date directly.

The revenue date cannot be changed for a transaction if the reservation is checked out or in Open Folio status.

Note:

You cannot edit the revenue date for a payment wrapper or tax posting.

Example

A guest checks in for four nights on room-only rate and an advance bill is generated. The next morning, the guest decides to have breakfast at $10.00 per day.

As packages cannot be attached to the reservation once an Advance Bill is generated, the cashier posts four breakfasts manually, as shown below, with all breakfast charges allocated to the same business date.

Table 6-4 Charge Details

	Charge Amount	Transaction Date	Revenue Date
Breakfast	10.00	16 May	16 May
Breakfast	10.00	16 May	16 May
Breakfast	10.00	16 May	16 May
Breakfast	10.00	16 May	16 May
Total Breakfast	40.00

After the Revenue Date is updated, the revenue can be allocated as below:

Table 6-5 Charge Details

	Charge Amount	Transaction Date	Revenue Date
Breakfast	10.00	16 May	16 May
Breakfast	10.00	16 May	17 May
Breakfast	10.00	16 May	18 May
Breakfast	10.00	16 May	19 May
Total Breakfast	40.00

Parent topic: Charges Adjustment and Payments

Adjusting Custom Charges

Prerequisites for Adjusting Custom Charges

You can make changes to the Custom Charge Exemptions during the reservation stay by accessing custom charge adjustments . Once you make any corrections OPERA Cloud recalculates the total custom charges appropriate for the reservation. If the existing Custom Charges are too much or too little, in comparison with the updated Custom Charge Exemptions, then OPERA Cloud automatically posts a Custom Charge Adjustment to compensate for the difference.

From the OPERA Cloud menu, select Front Desk, and then select In House.
Enter search criteria for the reservation and click Search.
Select a reservation in the search results.
Click I Want to. . . and then select Billing or click the Balance link in search result.
Click I Want to. . . and click Adjust Custom Charges.
1. See Managing Custom Charge Exemption.

Parent topic: Charges Adjustment and Payments

Posting Service Recovery Adjustment Charges

Prerequisites for Posting Service Recovery Adjustment Charges

A Service Recovery Adjustment provides the ability to post and track adjustments related to service recovery versus other non-service recovery related adjustments.

From the OPERA Cloud menu, select Front Desk, and then select In House.
Enter search criteria and click Search.
Select the reservation in the search result, then click I Want To. . . and select Billing.
1. Select the Billing window.
2. Click the vertical ellipsis Actions menu and select Post Service Recovery Adjustment.
  1. In the Adjustment panel:
    1. Type: Select adjustment type
      
      Amount: Select to post a fixed amount adjustment.
      
      Amount: Enter an adjustment amount.
      
      Percentage: Select to post a % adjustment of the selected charges.
      
      Percentage: Enter a percentage value.
    2. Department: Select a department from the list.
    3. Reason: Select a reason from the list.
    4. Reason Text: Enter additional information about the adjustment.
  2. In the Selected Transactions panel,
    1. Click the vertical ellipsis Actions menu and select Search Transactions
    2. Enter your search criteria then click Search.
    3. Select transactions to adjust from the Available panel, then click the down arrow to move charges from the Available section to the Selected section.
    4. Click Process Adjustment.

Related Topics

Managing Reservation Service Requests

Parent topic: Charges Adjustment and Payments

Reversing Direct Bill Settlement

You can reverse (delete) a Direct Bill (AR) settlement posted to an in house or due out reservation when the Folio No Reprint OPERA Control is inactive and your role is granted the Reverse Direct Bill task. This action might be necessary when the incorrect profile and AR Account were selected for the routing instructions or if the AR Account is on credit hold and an alternate settlement of the reservation account balance is required.

When the Folio No Reprint OPERA Control is active, you cannot reverse a Direct Bill settlement. Instead, a credit bill must be issued from Folio History. For more information, see Credit Bills For Folios.

For checked out reservations with Post Stay privileges, Reverse Direct Bill is enabled on the departure date prior to running End of Day.

Reversing Direct Bill Settlements

From the OPERA Cloud menu, select Front Desk, then select In House (or click the figure in the In House tile).
Enter search criteria and then click Search
Select the reservation in the search result, then click I Want To . . . and select Billing (or click the value in the Balance column).
Select the Billing window with the Direct Bill settlement.
Click the Code link for the Direct Bill settlement posting.
1. Click Reverse Direct Bill
  1. Reason: Select a delete adjustment type reason from the list.
  2. Click Reverse.
The Direct Bill settlement is deleted and removed from the Billing window.

Related Topics

Parent topic: Charges Adjustment and Payments

Transferring Reservation Account Postings

You can transfer charges to another billing window (sub-account) within a reservation account, or transfer charges to/from another in house reservation accounts. You can also transfer charges to checked out reservations with post stay privileges. For more information, see Using Post Stay Charging and Open Folio Status. Charges cannot be transferred across properties in multi-property operations.

Note:

When the Automatically Transfer Generates with Main OPERA Control is active, tax generates are transferred along with the main charge.

When the Comp Accounting Integration Service OPERA Control is active and transferring postings to a comp window using To Room/ From Room option, an asynchronous request is submitted to the gaming partner. The transaction status is updated based on the gaming partner asynchronous response.

Transferring Charges using the Transfer Posting action

From the OPERA Cloud menu, select Front Desk, then select In House.
Enter search criteria, then click Search.
Select the reservation from the search results and click I Want To. . . and select Billing.
On the Manage Billing screen, click the vertical ellipsis Actions menu and then select Transfer Posting.
1. On the Transfer Type screen, select either Entire Folio or Partial/Selected Postings.
  1. If you select Entire Folio, select either To a Room or From Room(s) and enter or search Guest's Name to select one or more reservations. Click Remove to delete a selected reservation.
  2. If you select Partial/Selected Postings, select To a Folio Window and choose the sub-account (billing window), or select either To a Room or From Room(s) and enter or search Guest's Name to select one or more reservations. Click Remove to delete a selected reservation.
2. Select Next.
  1. On the Transaction Stop screen, select transactions from the Available row and move them to the Selected row.
  2. Select Next.
3. On the Split Options screen, select one of three options:
  1. Do not split.
  2. Split by Amount
  3. Split by Percentage.
  4. Enter an amount or percentage if you selected either Split by Amount or Split by Percentage.
  5. Select Next.
4. On the Transfer Confirmation screen, select Transfer to move the posting to either another window on the guest's folio or to another guest's room.

Transfer Charges using Drag and Drop

A quick way to transfer charges between billing windows (sub accounts) is to use drag and drop functionality. You can also drag and drop transactions to a different reservation account added in Billing.

Click Move Charges to expose the Billing Window / Reservation draw on the right side of Billing.

Note:

This method does not let you split charges when transferring.

From the OPERA Cloud menu, select Front Desk, then select In House.
Enter search criteria, then click Search.
Select the reservation from the search results and click I Want To. . . and select Billing.
To transfer charges to another billing window:
1. Click Windows in the Move Charges draw.
2. Select the charges to transfer, then hold down the mouse key and drag the charges into the window number listed in the draw.
To transfer charges to another reservation account:
1. Click Other Reservations in the Move Charges draw.
  1. Click Add Reservation to search and select a reservation to add to Billing.
2. Select the charges to transfer, then hold down the mouse key and drag the charges into the room reservation listed in the draw.
  
  Note:
  You can toggle between reservation accounts by selecting one of the rooms reservations listed in the draw.

Parent topic: Charges Adjustment and Payments

Transferring Credit Card Payments with Surcharges

When the Credit Card Transaction Surcharge OPERA Control is active, an additional amount is calculated and posted to cover the costs associated with accepting credit card charges. The surcharge amount posts to the guest ledger using the transaction code defined by the Default Surcharge Transaction Code OPERA Control.

You can transfer deposits and reservation account settlements made by credit cards with surcharges to other reservations. When doing so, the transfer moves only the nett credit card payment, not the surcharge.

Example

A guest makes a $1000.00 reservation deposit using a credit card with a 10% surcharge applicable. The deposit payment is recorded as $1100.00. The $100.00 credit card surcharge posts to the guest ledger. Afterwards, the available deposit amount on the reservation shows as $1000.00.

Parent topic: Charges Adjustment and Payments

Settling a Reservation Account Balance

A reservation account balance must be settled at check out unless the reservation is checked out with an Open Folio, which allows you to post charges to the reservation in a checked out status.

Reservation account settlement involves the posting of payment(s) for the balance due in each sub-account (billing window). A folio is generated for each billing window and available in Folio History. Each folio is assigned a bill number according to the Fix Bill Reservation and Fix Bill Window OPERA Controls.

When the Custom Numbers OPERA Control is active custom reference numbers can be configured to generate on the folio. For more information, see Configuring Custom Numbers.

To transfer a reservation sub-account (billing window) balance to an AR Account, a Direct Bill / City Ledger pseudo-payment is posted to settle the balance due. By default, the balance payable is displayed masked #####, click View Folio Balances to unmask the direct bill amount. The payee profile linked to the sub-account (billing window) must have an AR account setup. You must be granted the Override Flagged Account Direct Bill task to post Direct Bill / City Ledger settlement to a AR Account with a restricted status. Direct Bill / City Ledger settlement is always a complete bill and not a standalone payment; as such, if you need to partially settle a balance to cash or other payment type, first post the cash settlement and then you can settle the remaining balance to Direct Bill. The Direct Bill / City Ledger transaction code is specified in the Direct Bill Settlement Code OPERA Control.

To settle the reservation account and check out a reservation earlier than the expected departure date, an Early Departure settlement option is available. The reservation departure date is updated and rooms management is alerted to the unexpected early departure. For more information, see Checking Out Reservations Early.

You can also settle a reservation account balance without checking out the reservation using one of these options:

Interim Folio: Interim settlement allows you to process the payment for a reservation account and generate a folio (bill) without checking out the reservation.
Advanced Folio: While the Interim Bill option covers the current balance due, an Advance Bill allows you apply charges for the current night, several nights, or entire stay.

When the eFolio Export OPERA Control is active, you can be prompted to select a delivery method for an eFolio based on the payment method selected.

When the Fiscal Folio Printing OPERA Control is active, an additional option for generating a fiscally compliant folio may occur.

When the Information Collection OPERA Control is active, you are prompted to enter additional information for the settlement according to the Information Collection Methods OPERA Control. For more information, see Oracle Hospitality Localization Center for Hotel.

Interim Folio Settlement

Select Interim Folio to process the payment for a reservation account balance and generate a folio (bill) without checking out the reservation.

From the OPERA Cloud menu, select Front Desk, and then select In House.
Enter search criteria and then click Search.
Select the reservation from the search results, click I Want To. . . and then select Billing.
On the Manage Billing screen:
1. Click I Want To . . . and select Interim Folio.
2. Select the Billing Window and then enter the payment details. For more information, see Posting Payments to a Reservation Account.
3. Click Settle and Send Folio.
4. Select the folio print options. For more information, see Generating a Folio for a Billing Window.

Advanced Folio Settlement

Select Advance Bill to process a payment without checking out the reservation. All anticipated fixed charges (such as room and tax or service charges) get posted. The available advance bill options are determined by the Suppress Advance Bill Options OPERA Control.

When the Generate Zero Bill OPERA Control is active and a zero balance is due, OPERA Cloud prompts you to select whether to generate a zero-balance folio.

Note:

The transaction date for all charges paid by Advance Folio—including package and allowances and associated taxes (inclusive and exclusive)—is the date when the Advance Bill is generated. However, revenue for these charges is not recognized until the business date for which the charge is applicable. For example, assume a reservation staying three days, JUN 1 through JUN 3, has a breakfast allowance of $20.00 plus a 6% tax for a total of 21.20 per day. The guest requests an Advance Bill on the first day of the stay. The guest ledger for JUN 1 will show a 63.60 charge for the breakfast transaction code. However, revenue accounting will show 21.20 for JUN 1, another 21.20 on JUN 2, and another 21.20 for JUN 3.

From the OPERA Cloud menu, select Front Desk, and then select In House.
Enter search criteria then click Search.
Select the reservation from the search results, click I Want To. . . and select Billing.
On the Manage Billing screen:
1. Click I Want To . . . and select Advance Folio.
2. Select an option:
  1. Tonight: Current date only.
  2. Nights to Charge: Enter a number of nights to charge.
  3. Entire Stay.
3. Click Apply Advanced Charges.
4. On the Folio Settlement page, enter the payment details.
5. Click Settle and Send Folio.
6. Select the folio print options. For more information, see Generating a Folio for a Billing Window.

Departure Settlement

To settle a reservation account balance to an AR account, the AR Account profile must be selected for the Billing window using reservation routing. To reverse a direct bill settlement, see Reversing Direct Bill Settlement..

From the OPERA Cloud menu, select Front Desk, and then select In House.
Enter search criteria then click Search.
Select the reservation from the search results, click I Want To. . . and select Billing.
On the Manage Billing screen, click Checkout.
1. On the Folio Settlement page, review the Billing windows with a balance due and click View Folio Balances to display amounts currently masked.
2. Select the Billing window and enter the payment details.
3. Click Settle and Send Folio.
4. Select the Folio Print options. For more information, see Generating a Folio for a Billing Window.
5. Repeat for the next Billing window.
6. When the reservation account balance is zero for all windows, click Checkout Now.

Related Topics

Parent topic: Charges Adjustment and Payments