PWA - Departures

Prerequisites for PWA - Departures

Departure management involves overseeing reservations that are due today.

You can filter reservations using the Search by name or confirmation field and by using any of the following information:

• Guest last name or guest first name (only full name searches)

• Reservation company or source or travel agent name

• Confirmation number

Or you can use the Advanced Filter option to find reservations by combining any of the following search criteria:

• Include Checked Out reservations

• Guest First Name and Guest Last Name (partial name searches possible)

• Membership Number

• Confirmation Number

• Company name

• Travel Agent name

• Source name

• Room Type

• VIP Code

• Block Code

To view more information, tap or click on a reservation and the reservation detail screen opens.

The reservation detail screen includes information such as:

• Basic Profile information, such as Guest Name, Guest Alternate Name, Primary Phone Number and Email Address, Membership Information.
• Basic Stay Details, including Rate Code, Rate Amount per night, Total Cost of Stay, Balance.
• Room
• Payment Method
• Linked Profile, if any
• Packages allocated to the reservation

  Note:

  If more than two packages are allocated to the reservation, only the first two are displayed.
• Preferences assigned to the reservation

  Note:

  If more than two preferences are assigned to the reservation, only the first two are displayed.
• Indicators include the First Time Guest / Return Guest indicator.