PWA - Assigning a Room to a Reservation

Prerequisites for Booking

You can search rooms based on a variety of criteria and assign a room to the reservation. You can also remove the assigned room from the reservation.

Assigning a Room

Use the Search to search for vacant, available rooms based on a variety of search criteria. When the Reservation Room Feature and Floors OPERA Control is active, reservation preferences also populate to the search criteria. When the Reservation Room Feature and Floors OPERA Control is inactive, profile preference also populate to the search criteria.

The Default Room Status for Room Assignment OPERA Control determines the default room statuses selected in the search panel.

When the Room Feature Validation OPERA Control is active, a message will show when the Room Feature preferences on the reservation/profile are not configured on the assigned room.

1. From the Ask Oracle menu navigate either to Arrivals, In-House, or Departures.
2. Select a reservation.
3. Select Change in the Room section.
4. Choose between assigning a room from the Recommendations list or perform a Search.
5. Choose a room number and select Select Room.
6. If a condition exists that requires you to override the choice, you are prompted accordingly.

Note:

• You can only search for rooms of the same Room Category booked for the reservation.
• You can also assign a room during check-in or viewing an Arrival Reservation.
• For properties where the AI Room Search OPERA Control is enabled, the Recommendations tab in Assign Room suggests rooms based on Room Status and Reservation Notes.

Removing the Assigned Room from the Reservation

1. From the Ask Oracle menu navigate to Arrivals.
2. Select a reservation.
3. Select Remove in the Room section.