PWA - Checking in a Reservation
Reservation check-in is a multi-step process. Prior to checking in a reservation, you can access all reservation detail links, such as routing, notes, and updating the primary profile information of the reservation. During the Check-in, an automatic check of the room assignment and payment methods takes place. If no room is assigned or the room assigned is not available during the check-in, you can assign or change the room assigned during the check-in process. You can validate, add, or change the payment method(s) of the reservation. Upon successful check-in, you can create key(s).
When the Auto Assign Room At Check In OPERA Control is active, the first Room on the list of suggested rooms is automatically assigned when initiating the Check In for a reservation that does not currently have a Room assigned.
- From the Ask Oracle menu navigate to Arrivals.
- Select a reservation to access Reservation Page.
- Tap or Swipe action to the left to click Check In.
- Select Change next to the room number to change the assigned room. If no room is assigned, the room assignment flow is initiated.
- Select Add Payment / Change to review or change the Reservation Payment Methods.
- Select Continue or Override and Continue to proceed with the Check In.
- Select Cancel Check In Process if the reservation is not ready for check in.
- Create Room Key(s) for the Reservation after an overview screen indicates the completion of the Check In.
- Select Close to return to the Reservation Detail screen.