Managing Reservations

Using Manage Reservations you can:

  • Search reservations: Search for future, arrival, in house or historic reservations. You can filter your search by guest name, company or travel agent, arrival or departure dates, room, room type, rate code and other criteria. Multi Property search capability from a hub location is determined by the profile sharing setup for your chain. The search results provide reservation summary information. For more information, see Search Screens.

    Note:

    You can search for reservations by Payment Method in Manage Reservation Advanced Search when the field is added using customization. In HUB mode, select one or more properties to enable the Payment Method field. The search includes the selected payment method in payment windows 1 through 8; comp windows 101 through 108 are excluded.

  • Manage reservations: Access to reservation stay details, deposits/cancellations, memberships, guest messages, preferences, charge routing, traces, shares and other reservation details. For more information, see Editing a Reservation.

  • View and update the Guest, Contact and Sales Accounts linked to the reservation.

  • Assign Room: Assign a room to a reservation and view room information. For more information, see Assigning a Room to a Reservation

  • Generate a registration card or proforma invoice from the I Want to Menu.

  • Copy Reservations: For more information, see Copying Reservations.

  • Cancel Reservations: For more information, see Managing Reservation Cancellation.

  • Navigate to Billing: View billing details for in house and open folio reservations, post or transfer charges or adjustments, post payments, generate folios, and so on. You can also access the Billing details for checked out reservations. For more information, see Manage Billing.


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Choose from the following that correspond to the groups organized as on the Reservation Overview screen for more detail on each panel.

Parent topic: Reservations