PWA - Checking in a Reservation
Reservation check-in is a multi-step process. Prior to checking in a reservation, you can access all reservation detail links, such as routing, notes, and updating the primary profile information of the reservation. During the Check-in, an automatic check of the room assignment and payment methods takes place. If no room is assigned or the room assigned is not available during the check-in, you can assign or change the room assigned during the check-in process. You can validate, add, or change the payment method(s) of the reservation. Upon successful check-in, you can create key(s).
When the Auto Assign Room At Check In OPERA Control is active, the first Room on the list of suggested rooms is automatically assigned when initiating the Check In for a reservation that does not currently have a Room assigned.
- From the Ask Oracle menu navigate to Arrivals.
- Select a reservation to access Reservation Page.
- Tap or Swipe action to the left to click Check In.
- Select Change next to the room number to change the assigned room. If no room is assigned, the room assignment flow is initiated.
- Select Add Payment / Change to review or change the Reservation Payment Methods.
- Select Continue or Override and Continue to proceed with the Check In.
- Select Cancel Check In Process if the reservation is not ready for check in.
- Create Room Key(s) for the Reservation after an overview screen indicates the completion of the Check In.
- Select Close to return to the Reservation Detail screen.
Checking In Reservation (Mobile) with NOR1 PRiME Upgrades
Note:
To use NOR1 in OPERA Cloud Mobile, you must first enable the Reservation Upgrade - Powered by NOR1 PRiME OPERA Control. After it is enabled, you can configure the Auto-Display NOR1 Upgrade During Check-In setting to automatically present upgrade offers during the mobile check-in process.
- From the OPERA Cloud Mobile home page, navigate to the Arrivals or Reservations list.
- Select the guest reservation.
- Tap Check In.
Note:
If the reservation is eligible and Reservation Upgrade - Powered by NOR1 PRiME OPERA Control is active review the available NOR1 upgrade offer that is automatically displayed (when Auto-Display NOR1 Upgrade During Check-In OPERA Control is active). - Present the available upgrade options to the guest.
- If the guest accepts an upgrade:
- Select the desired upgrade offer.
- Update the upgrade price or duration, if permitted.
- Enter comments, if required.
- Select Confirm. The reservation, room type, and applicable upgrade charges are updated automatically.
- If the guest declines the upgrade, or no upgrade is selected, select Decline or close the upgrade window to continue the check-in process.
- Assign a room, if required.
- Verify the guest information and complete any required registration steps.
- Tap Check In to complete the arrival. The reservation status changes to Checked In.
Note:
The NOR1 upgrade window is displayed only for eligible reservations when Reservation Upgrade - Powered by NOR1 PRiME OPERA Control is active. To automatically present upgrade offers during the mobile check-in process, Auto-Display NOR1 Upgrade During Check-In OPERA Control is active.