PWA - Managing Service Orders

You can access Service Orders from a reservation by selecting the More Actions button in Arrivals, Departures, or In-House.

Viewing Service Orders

1. From the Ask Oracle menu, select Arrivals, In-House, or Departures.

2. Select a reservation.

3. Open the More Actions menu, and then select Service Orders.

4. In the Service Order Tasks panel, select Open or Completed to view the corresponding service orders.

Creating Service Orders

1. From the Ask Oracle menu, select Arrivals, In-House, or Departures.

2. Select a reservation.

3. Open the More Actions menu, and then select Service Orders.

4. In the Service Order Tasks panel, select the plus icon.

5. Confirm the reservation that defaulted as the target.

6. Complete the following, as needed:

   1. Photos: Add photos from the camera or gallery when they help identify the work.

   2. Task: Select the required Service Order Task.

   3. Remarks: Enter information that helps the assigned resource understand the request.

   4. Priority: Select the priority.

   5. Status: Confirm or select the status.

   6. Assigned To: Select the resource when ownership is known.

   7. Resource Group: Select the dispatchable group when it is known.

   8. Department: Select the responsible department when it is known.

   9. Guest Request: Turn on the indicator for a guest-related request, and then confirm the guest name when applicable.

   10. Requires Follow Up: Select the indicator when an additional action is required.

   11. Start Date and Start At: Confirm the work start date and time.

   12. Due Date: Enter or select a due date when it is required.

7. Select the available create action.

Managing Service Orders

1. From the Ask Oracle menu, select Arrivals, In-House, or Departures.

2. Select a reservation.

3. Open the More Actions menu, and then select Service Orders.

4. In the Service Order Tasks panel, select Open or Completed.

5. Select a service order to review its details.

6. Update the status, priority, assignment, resource group, department, remarks, dates, or photos as needed.

7. Select the available save action.

Deleting Service Orders

1. From the Ask Oracle menu, select Arrivals, In-House, or Departures.

2. Select a reservation.

3. Open the More Actions menu, and then select Service Orders.

4. Swipe right on a service order, and then select Delete.