Preface

Oracle Hospitality OPERA Reporting and Analytics Cloud Service is a web-based application that centralizes hotel property management data to provide operational and analytical insights into business operations, and to improve efficiency by delivering information to all roles within an organization.

Audience

This document is intended for customers subscribed to Oracle Hospitality OPERA Reporting and Analytics Cloud Services.

Oracle Hospitality OPERA Reporting and Analytics documentation applies to the following users:
  • Users who perform day-to-day operations with OPERA Reporting and Analytics and who typically do not have permissions to configure applications.

  • Administrators who configure and maintain OPERA Reporting and Analytics. Administrators can also have permissions to configure applications.

Important Information

The navigation instructions throughout the documentation may not accurately depict the menu layout for your Oracle Hospitality OPERA Reporting and Analytics deployment because administrators can customize the name and organization of the groups and links in the sidebar menu. Use the navigation instructions provided as a guideline for locating the links in your deployment, or contact an administrator for assistance.

Customer Support

To contact Oracle Customer Support, access Customer Support Portal at the following URL:

https://iccp.custhelp.com

When contacting Customer Support, please provide the following:
  • Product version and program/module name

  • Functional and technical description of the problem (include business impact)

  • Detailed step-by-step instructions to re-create

  • Exact error message received

  • Screen shots of each step you take

Documentation

Oracle Hospitality product documentation is available on the Oracle Help Center at http://docs.oracle.com/en/industries/hospitality/.

Revision History

Table - Revision History

Date Description of Change

July 2024

Initial Publication