1 Feature Summary

Column Definitions

SMALL SCALE: These UI or process-based features are typically comprised of minor field, validation, or program changes. Therefore, the potential impact to users is minimal.
LARGER SCALE: These UI or process-based features have more complex designs. Therefore, the potential impact to users is higher.
CUSTOMER ACTION REQUIRED: You must take action before these features can be used. These features are delivered disabled, and you choose if and when to enable them.


FEATURE


SCALE

CUSTOMER
ACTION REQUIRED
GENERAL - NEW FEATURES AND ENHANCEMENTS
Configure R+A Data Access in OCIM Portal LARGE
Notify Service Account For Invalid Credentials SMALL  
Restrict Data Model Access SMALL
SFTP Support for SSH Keys SMALL
REPORTING - NEW REPORTS AND REPORTING FEATURES
Batch EOD Scheduling and Processing LARGE
Housekeeping Task Sheet Report Data Model Updated SMALL  
New Attendant Daily Activity BIP Report and Attendant Summary BIP Report SMALL  
New Template Reports-Police Exports for Basque Country Spain SMALL  
New Template Reports-Police Exports for Catalonia, Spain SMALL  
Restrict EOD To Only Show Assigned Properties SMALL  
REPORTING - SUBJECT AREAS UPDATED
Attendant Daily Activity Report Updated SMALL  
Bookings-Reservation Subject Area Updated SMALL  
Catering-Events and Resources Subject Area Updated SMALL  
Inventory-Housekeeping Management Subject Area Updated SMALL  
Profiles-Loyalty Subject Area Updated SMALL  
Profiles-Loyalty and Profiles-Stay Records Subject Areas Updated SMALL  


General

Configure R+A Data Access in OCIM Portal

Configuring Data Access through the OPERA Cloud Identity Management (OCIM) solution allows you to assign R&A Users Data Access to the Enterprise, Chain(s) and/or Properties from the OCIM console using new access groups. This removes the need to configure Reporting Hierarchy and User configuration through the R&A Application Portal. When the R&A instance is enabled for OCIM Group Access, during new onboarding there are at minimum 3 Groups that are created within your OCIM instance for assigning users access to property data:

  • [ENT]-RNAACCESS is the Enterprise Level and represents the highest level in the reporting structure. Users assigned to this group have access to view data for all chains and properties.
  • [CHN]-RNAACCESS is the Chain Level and represents the group of properties. Users assigned to this group have access to view data for properties in the chain. Multiple Chains can be assigned to a single user. New Chains added create a new access group.
  • [PRO]-RNAACCESS is the Property level and represents the individual property. Users assigned to this group have access to view data for the selected property only. Multiple properties can be assigned to a single user. New Properties added create a new access group.

OCIM Group Access enablement can only be activated for customers that are fully integrated with OCIM for OPERA Cloud and R&A. Customers that qualify and are currently utilizing the Reporting Hierarchy and Users to determine data access can request that OCIM Based Data Access be enabled for your organization. Before doing so, complete the following steps:

  1. Ensure that your OCIM version is operating under version 25.2.1.0 or greater. This ensures that RNAACCESSS groups are created for your Enterprise, Chains, and Properties.
  2. Assign all users that require R&A access to the appropriate Enterprise, Chain, or Property groups. This ensures that access to reporting remains available once OCIM Group Access is enabled.


The OCIM Groups screen showing the RNAACCESS group.


STEPS TO ENABLE:

  1. Log Into OPERA Cloud Identity Management (OCIM) as an Administrator.

  2. Click the Groups tile on the home page.

  3. Click the Locations option and select [ENT] where ENT is your Enterprise Code.
  4. Locate the [ENT]-RNAACCESS Group and click the Group Name to open the Group profile page.

  5. Click Assign Users to assign user group membership in the group.

    1. Select the user to assign data access to all Chains and Properties in R&A and click Update to assign the group membership.

  6. Click the Locations option and select [CHN] where CHN is your Chain Code.
  7. Locate the [CHN]-RNAACCESS Group and click the Group Name to open the Group profile page.

  8. Click Assign Users to assign user group membership in the group.

    1. Select the user to assign data access to this specific Chain and all associated Properties in R&A and click Update to assign the group membership.

  9. Repeat Steps 6 – 8 for all Chains (if applicable).
  10. Click the Locations option and select [PRO] where PRO is your Property Code.
  11. Locate the [PRO]-RNAACCESS Group and click the Group Name to open the Group profile page.
  12. Click Assign Users to assign user group membership in the group.
    1. Select the user to assign data access to this specific Property in R&A and click Update to assign the group membership.
  13. Repeat Steps 10 – 12 for all Properties (if applicable).


Notify Service Account For Invalid Credentials

To reduce downtime of functionality reliant on the Service Account credentials, on-screen and email notification are provided to authorized users when the credentials are marked as invalid/expired. This notification instructs authorized users to update the Service Account credentials to restore service to those features that utilize the account to process. Authorized users are notified through the on-screen notification one time each session until the credential issue is resolved. In addition, an email is distributed nightly to the email address associated with the Service Account if credentials are found to be invalid/expired.


Service Account Notification - invalid credentials.



Action Required: Service Account Credentials Are Invalid screen.


IMPACT OR OTHER CONSIDERATIONS

While credentials are invalid, reliant features such as SFTP Resend and EOD Report Processing are interrupted.


Restrict Data Model Access

As part of our ongoing commitment to security, an optional data security model is available for property and chain data within Data Models. This enhanced security framework can be enabled upon request. When activated, access restrictions are enforced, requiring the inclusion of specific security parameters in your Data Models. Data Models that do not include the necessary parameters are not able to retrieve the relevant data after the security model is enabled for your environment.

If you wish to enable this feature, or for guidance on configuring the init_security parameter, please refer to the User Guide.


STEPS TO ENABLE

Enabling the Data Model security can only be done through internal Oracle scripting until the functionality is generally available and can be enabled using a portal mechanism. This functionality is currently restricted and requires Product Management approval to enable.


SFTP Support for SSH Keys

The use of SSH Keys adds an optional layer of security to SFTP file transport beyond user credentials. With a valid Private Key, the delivery profile can be configured to use the private key in addition to the user credentials to authenticate. For the key to be valid it must utilize the following security protocols:

  • RSA
  • Proc-Type: 4,ENCRYPTED
  • DEK-Info: DES-EDE3-CBC

After the Delivery Profile is updated, future exchanges of data between R&A and the SFTP delivery endpoint will use the credentials and key to authenticate.



The SFTP tab panel showing the SSH Key option and field.


STEPS TO ENABLE

  1. Click Update SFTP to edit the SFTP fields.

  2. Chose the SSH Key Authentication Method:

    1. Enter your valid SFTP user and password.
    2. Use the Browse option to select a valid SSH Key (.pem)
  3. Click Save.


REPORTING - NEW REPORTS AND REPORTING FEATURES


Batch EOD Scheduling and Processing

The Batch Reporting feature, when enabled through application controls, offers authorized users the ability to schedule reports to run when the EOD is identified for multiple properties. This feature is designed for large-scale organizations with 100 or greater properties. When enabled, from the Navigation menu select the EOD Reporting, Batch Reporting option.

Note:

Only reports that are bursting enabled are currently eligible for use with this feature.
The batch scheduler wakes up every 30 minutes and processes reports for new properties that are identified as having completed the EOD.


The Controls Options panel showing the Enable Batch EOD Job Processing option.



The Batch Report Scheduler SMTP_Bursting_Report with property selections.


STEPS TO ENABLE

Please visit the Batch EOD Report Scheduler section in your OPERA Cloud Reporting and Analytics User Guide for instruction on how to enable and configure the EOD Job Processing.


Housekeeping Task Sheet Report Data Model Updated

Housekeeping Task Sheet Report data model is updated with the following 4 columns:

1. Task Sheet Complete Parameter : To display whether the Task Sheet Completion parameter is Off or On.

2. Task Sheet Completed : To display values such as Yes or No.

3. Task Completed Date : To display the date when the Task Sheet was completed.

4. Square Units : To display the square units of a Room that is added in the Rooms configuration.


New Attendant Daily Activity BIP Report and Attendant Summary BIP Report

Attendant Daily Activity BIP Report

The Attendant Daily Activity BIP Report:

  • provides a customizable template that is used to track the daily activities of the attendants related to Room Cleaning.
  • is stored in R&A for 3 years so that you can generate the back date report.
  • is introduced as a template report under the Housekeeping Folder.

Attendant Summary BIP Report

The Attendant Summary BIP Report:

  • provides a customizable template the summarizes the Attendant activities related to Room Cleaning for selected dates.
  • is stored in R&A for 3 years so that you can generate the back date report.
  • is introduced as a template report under the Housekeeping Folder.


New Template Reports-Police Exports for Basque Country Spain

The following is generically available in Reporting & Analytic (R&A) but should be reviewed by properties in the Basque Country, Spain.


The XML files for the Basque Country police are based on the XML files for Spain, with some changes.

The BAS-Viajeros and BAS-Reserva_Hospedaje Police Exports for Spain in XML Format are available in R&A Version 25.3.0.0 using BAS-Viajeros and BAS-Reserva_Hospedaje report xml files located in /Shared Folders/Templates/Fiscal/Spain.

Note:

Full details showing how to configure and run the BAS-Viajeros and BAS-Reserva_Hospedaje report xml files to provide the required data are available in the ICCP Fiscal Reference Guide for Spain.


Refer to Spain - Oracle Hospitality OPERA Cloud Fiscal Reference Guide.


New Template Reports-Police Exports for Catalonia, Spain

The following is generically available in Reporting and Analytics (R&A), but should be reviewed by properties in Catalonia, Spain.


The CAT-Viajeros and CAT-Reserva_Hospedaje Spain Police Exports for Catalonia in TXT Format is available in R&A Version 25.3.0.0 using CAT-Viajeros and CAT-Reserva_Hospedaje report xml files located in /Shared Folders/Templates/Fiscal/Spain (Folder).

Note:

Full details showing how to configure and run the CAT-Viajeros and CAT-Reserva_Hospedaje report txt files to provide the required data are available in the ICCP Fiscal Reference Guide for Spain.

Refer to Spain - Oracle Hospitality OPERA Cloud Fiscal Reference Guide.


Restrict EOD To Only Show Assigned Properties

End-of-Day (EOD) reporting functionality now implements data access permissions.

Key points:

  • Data Access Based Permissions: The permission system controls user access to specific properties or data. These permissions ensure that users can only configure EOD reporting for the properties they have authorized access to.

  • Restriction of Configuration: Users who do not have access to certain properties in R&A are restricted from configuring EOD reporting for those properties. This means that only authorized users with the necessary permissions can set up and customize EOD reports.

Overall, the data access-based permissions for EOD reporting configuration adds a layer of security and control to the system. It allows for a more organized and secure reporting process, ensuring that users only interact with the data and properties they are permitted to access.


REPORTING - SUBJECT AREAS UPDATED


Attendant Daily Activity Report Updated

The footer section of the Attendant Daily Activity Report is updated with the Task Sheet's available Room Credits.


Bookings-Reservation Subject Area Updated

The Bookings-Reservation subject area is updated with new attributes in the following subfolders:


The Accompanying subfolder:

  • Profiles-Accompanying-Additional Details
  • Profiles-Accompanying-Membership


The Reservations Overview-Daily Details subfolder:

  • Package Code
  • Package Description
  • Package Price
  • Package Quantity
  • Package Forecast Group


The Revenue subfolder:

  • Room Revenue Remaining
  • F&B Revenue Remaining
  • Total Revenue Remaining


Catering-Events and Resources Subject Area Updated

The Catering-Events and Resources Subject Area is updated with the following new attributes in the Events-Event Details subfolder:

  • Start Time with Setup
  • End Time with Teardown


Inventory-Housekeeping Management Subject Area Updated

The Inventory-Housekeeping Management subject area is updated with the following:


The Notifications folder subfolders:

  • Reservation Notes.
  • Alerts.
  • Traces.


The Attendant Tasksheet-Room Details subfolder within the Attendant Task Sheet Details subfolder under Housekeeping Attendant Details includes the following columns that are used to create Attendant Daily Activity and Attendant Summary Activity template-based BI Publisher Reports:

  1. Attendant Room
  2. Attendant Room credits
  3. Attendant Room status
  4. Attendant Room status description
  5. Cleaning Start Time
  6. Cleaning End Time
  7. Start Room Status
  8. End Room Status
  9. Allotted Time
  10. Actual Time
  11. Actual Time Seconds
  12. Start Date
  13. End Date
  14. Attendant Task Date
  15. Attendant Task Date Str
  16. Attendant Property Task Date
  17. Attendant Task Code
  18. Task Attendant Info
  19. Attendant Task Sequence No
  20. Attendant Task Sheet
  21. Attendant Task Sheet No
  22. Number of Rooms DND
  23. Number of Rooms Service Declined
  24. Attendant Credits
  25. Property
  26. Attendant Id
  27. Attendant Name
  28. Attendant Info
  29. Attendant Section


The Housekeeping Task Sheets folder is updated with 3 new columns:

  • 1. Task Sheet Complete Parameter
  • 2. Task Sheet Completed
  • 3. Square Units


Profiles-Loyalty Subject Area Updated

The Profiles-Loyalty Subject Area is updated with a new attribute under the Award List subfolder:

  • Award Type


Profiles-Loyalty and Profiles-Stay Records Subject Areas Updated

The Profiles-Loyalty and Profiles-Stay Records Subject Areas are updated with new attributes in the Membership Transactions (Transaction Details) folder, enabling you to retrieve the Reference and Username associated with a specific membership transaction, thereby facilitating tracking of the transaction creator and their reference for the given membership transaction.

  • Reference - Reference related to the membership transaction
  • Username - Username associated to the membership transaction.


OPERATIONAL BENEFITS

  • Manual membership transactions are typically created to adjust points for a specific membership profile, such as service recovery points issued in response to a poor customer experience.
  • This enhancement enables loyalty administrators to leverage Reporting and Analytics (R&A) to retrieve details of such transactions for a specified time period, using the Reference and Username fields. This facilitates tracking the transaction creator and their associated reference, providing greater visibility into membership transactions.
    • Example: Loyalty administrators generating a monthly report to track and analyze points credited against the reference Service Recovery, enabling them to monitor loyalty program activity and make informed decisions.