Delayed Charges

Delayed Charges are payments that need to be processed for a guest that is not in house. This can be No Show Fee, Late Charge, or Mini Bar Charge. Payments for these charges can be processed:

• Using the tokenised card on file

• Using a MOTO card transaction

1. From the OPERA Cloud menu, select Front Desk, then select Departures.

2. Enter search criteria, then click Search.

3. Select the checked out reservation in the search result, then click I Want To. . . and select Go To > Billing.

4. Click Reinstate Reservation.

   Or

5. If the Open folio functionality is active and in use, there is no need to reinstate the reservation you can post a charge and payment. Go to step 7.

   
   
   
   
   
   

6. Click Reinstate.

   
   
   

7. Select Post Charge if you need to post a new charge or skip this step if the charge already exists.

8. Click Post Payment.

9. The tokenised card on file will pop-up as the Payment type with the final due amount.

   
   
   

10. If a new card is provided for the additional charges, then manually enter the Card Number and Expiry dates. See Credit Card Guarantee through the OPERA Cloud Application (Manual Entry– OPERA Pay) section for details.

11. Click Apply Payment to activate the Payment device.

    Note:

    If you are accessing the Payment device for the first time after Chip and Pin installation, a panel appears to select a Payment Terminal (the pin pad terminal mapping is previously completed by the OPI Installer).

12. Select a terminal to be activated for this transaction.

    Once the terminal is selected, it will be saved for future use until the application or browser cache is cleared. The payment device will alert the customer to present the card. After guest inserts / swipes a card, if transaction is successful, a Token, Card Type, Expiration, and last 4 digits of the card number is returned to OPERA.

13. The Payment details are automatically updated in OPERA Cloud.