Refund to a new card on file
Refund can be made at any time from the billing screen using the tokenized card on file.
To process the refund to a
new card on file:
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From the OPERA Cloud menu, select Front Desk and then select In House.
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Search for and open the reservation.
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Click I Want To… .
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Select Billing.
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Enter your credentials if requested.
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Select Post Payment.
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Select the payment Method (VA, MC, CP and so on).
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Enter negative amount in the Amount field.
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Provide Reference details, if any. This field is mandatory for refunds in OPERA Cloud.
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Click Apply Payment. This will initiate the device to enter the card data.
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The payment is processed and applied to the reservation.