Refund on existing card on file

The Refund feature is supported by OPI and OPERA Cloud. A refund is a transaction that can be performed any time to credit funds back to the card holder. The refund amount can be different from the payment amount that was initially processed.

You can post a rebate (refund) to a credit card when the Credit Card Rebate Validation OPERA Control is active. In addition, OPERA Cloud will verify that the rebate amount does not exceed the previously charged amount to the credit card. This will validate the debit with the credit on the same credit card and pop up a message if the user tries to refund more than what has been charged.

• From the OPERA Cloud menu, select Front Desk and then select In-House.

• Enter search criteria and click Search. Select the reservation from the search results, click I Want To . . . and select Billing.

• On the Manage Billing screen, click Post Payment, select the payment method, and provide the credit card details, enter the negative payment amount, and click Apply Payment.

Following two conditions should be met to process the refund:

• Refund feature needs to be activated by the Payment Service Provider.

• OPERA Cloud users need privileges to process the negative payments.

To process a refund on existing card on file:

1. From the OPERA Cloud menu, select Front Desk and then select In House.

2. Search for and open the reservation.

   
   
   

3. Click I Want To… .

4. Select Billing.

   
   
   

5. Enter your credentials if requested.

6. Select Post Payment.

   
   
   

7. Enter negative amount in the Amount field.

8. Provide Reference details, if any. This field is mandatory for refunds in OPERA Cloud.

9. Click Apply Payment.

   
   
   
10. The payment is processed and applied to the reservation as shown in the image below.