Credit Card Manual Entry

Credit Card Manual Entry, also known as Mail Order/Telephone Order (MOTO) Transactions, can be processed through two different methods:

• Using the OPERA Cloud Application.

  Or

• You can manually enter the details using the payment device.

For both methods, you need to notify your Payment Partner to make sure that they are informed of the requirement to support these transaction types.

In order to test the below scenarios, refer to the Booking a Reservation section of the OPERA Cloud user guide.

Tokenized Properties are hotel or resort properties that use tokenization for credit‑card transactions. The token exchange is handled through OPI Cloud, which connects with Payment Service Providers (PSPs) to issue and manage tokens. For tokenized properties, you cannot view the full credit‑card details (PANs) in the OPERA Cloud only masked digits (for example, the last four digits) are shown.

• See Credit Card Guarantee through the OPERA Cloud Application (Manual Entry – OPERA Pay for Tokenized Properties) for details.
• See Credit Card Guarantee through the OPERA Cloud Application (Manual Entry Into Payment Device for Tokenized Properties) for details.
• See Credit Card Guarantee through the OPERA Cloud Application (Card Present for Tokenized Properties) for details.
• See To View Token ID (Tokenized Properties) for details.

Non‑Tokenized Properties are OPERA Cloud properties that process credit‑card payments without using tokenization. They are not connected or integrated with a Payment Service Provider through OPI Cloud. As the OPI Cloud Token Proxy Service is not activated, payment‑card numbers (PANs) are not converted into tokens. Instead, credit‑card data is stored directly (typically masked) in OPERA Cloud’s card fields.

• See Credit Card Guarantee through the OPERA Cloud Application (Manual Entry for Non-Tokenized Properties )for details.
• See Credit Card Guarantee through the OPERA Cloud Application (Customer Provided Token Vault) for details.