Business KPI Service
The Business KPI Service exposes business-level KPI metrics from Oracle Health Insurance through a secured /kpi/metrics API.
You can pull these metrics into your own observability tooling to support dashboards, alerts, incident review, and operational correlation.
The service provides a stable, customer-facing contract for business KPIs. It is not intended as a general-purpose export of Oracle internal telemetry.
This documentation is intended for administrators, observability operators, and support teams who consume Oracle Health Insurance business KPI metrics. It covers customer-facing access, scraping, dashboard usage, and operational interpretation.
It does not describe Oracle internal telemetry collection, deployment topology, runtime internals, or implementation-specific query logic.
Available business KPIs can vary by service instance and onboarding scope. Examples in this documentation use Premium Quote as a representative business KPI.
Service Output
| Service output | Use |
|---|---|
Secured |
Configure a dedicated metrics collector to collect business KPI metrics. |
Prometheus-compatible and OpenMetrics-compatible metric output |
Store the metrics in any observability platform that supports Prometheus or OpenMetrics text format. |
Business KPI metric families |
Monitor business capabilities through stable metric names and labels scoped to the configured tenant and environment. |
Grafana dashboard templates |
Import available dashboard JSON files as optional starting points for Grafana-based operational views. |
Oracle manages KPI definitions, aggregation behavior, service operation, and exposure safety. Your organization controls where metrics are stored, how long they are retained, which dashboards are customized, and which alerts are created.
Architecture
The Business KPI Service is the main service boundary. Oracle Health Insurance emits service telemetry, the Metrics Store retains the source data, and the Business KPI Service exposes business KPI metrics through the secured endpoint.
Your observability tools pull metrics from the endpoint. These tools are responsible for retention, dashboards, alert rules, notification routing, and correlation with external systems.