1. User's Guide
  2. Central Users
  3. Accepting Local Events
  4. Entering Follow-up Information
  5. Accepting Follow-ups from Affiliate for Locked Cases

Accepting Follow-ups from Affiliate for Locked Cases

  1. Enter the password and required notes, to unlock the case from the Locked Case dialog.

If the case is unlocked successfully, the system opens the standard routing dialog. The Current field is auto-populated in this dialog with the state it was currently in.

The other values in this dialog can also be auto-populated based on the current state.

Parent topic: Entering Follow-up Information