Auto Accept E2B Reports

Summary

Enhancements to ICSR Accept process in Oracle Argus Safety

Description

Improved performance of the Accept process

The Auto Accept E2B Reports AG process is single threaded. When Argus Interchange Service processes large load [E2B Import from IN folder], the AG service process becomes a bottleneck on completing auto case accept.

Argus safety has been enhanced to allow configuring multiple Auto Accept E2B Reports AG process, in-order to improve performance of the Accept process.

• Argus administrators can configure multiple Auto Accept E2B Reports AG process using a unique Argus Service user and task Auto Accept E2B Reports.
• You can enable or disable the individual process as per the current configuration functionality.
• By default, two Auto Accept AG process are configured as part of the OOTB factory data using the unique Argus Service user.
  • First, the existing process Auto Accept E2B Reports has been renamed as Auto Accept E2B Reports 1. AG Service Username: AG Auto Accept E2B 1, and UserID : oagsvc_auto_acpt_e2b_1 are automatically created and associated.
  • Second, a new AG Service process has been added as Auto Accept E2B Reports 2, while the UserID: oagsvc_auto_acpt_e2b_2 is automatically created and associated with this new AG service.

Note:

If you upgrade, but restore your older Argus Service .ini file, then this new process will not be available, but can be configured, if necessary.

Manual Accept processed by the background service

Processing of the ICSR reports is enhanced such that you no longer need to wait for the accept process to complete a report before accepting the next report.

In the ICSR Pending screen, the following actions are queued and handled by the background AG Service Auto Accept E2B Reports for processing:

• Initial, follow-up, and nullification reports that are manually accepted via the context menu
• Bulk Accept ICSR
• Duplicate Search
• Selective acceptance
• Difference report

• When you click the Accept ICSR for a single or multiple reports, the reports are automatically pushed to the background services for case creation. Status of the report is depicted by icons when processing. Click on the icons to view status details and errors, if any.
• When the report is accepted and the case is created, the report moves to the processed screen.

  The user information who accepted the report is captured in the ICSR Processed screen, Routing Comments, and Audit Log of the case. For manually accepted reports, the user name of the user appears, and for auto-accepted reports, the user name appears as System.

• You can manually accept the reports that failed due to errors.
• The Auto Accept E2B Reports 1 and Auto Accept E2B Reports 2 AG Services (and others, if configured) run in parallel and handle all reports acceptance that come from auto accept as well as manual accept. The reports in AG Service queue is processed in first-in-first-out order.
• The number of reports being processed for a single cycle for a single AG process configured are determined by the new global profile switch: Number of reports to be processed by a single Auto Accept AG Process. You can access this profile switch from Argus Console > Common Profile Switch > Background Services.
  • Default value of this profile switch is 10, and allows value from 1-999.
  • When you enter zero, any non-numeric value, or negative value, appropriate error message appears.
• New filters are added in the ICSR Pending screen as:

  • Queue Status (キューステータス)—Allows the user to filter reports based on the status.
  • Message/Batch Number (メッセージ / バッチ番号)—Facilitates the user to retrieve reports belonging to the same batch number during bulk import. If no value is selected, all batch numbers are selected.

Enabled re-try to accept reports

The Auto Accept E2B Reports AG process did not re-try a request, if it failed due to some business validation. Users were forced to accept such reports manually.

A new common profile, Number of retries to be done for an unsuccessful report to be picked for reprocessing by Auto Accept AG Process, has been added under Argus Console > Common Profile Switch > Background Services, to set number of times a report re-tries auto accept process before marking them as failed. Default value of this profile switch is 3, and allows value from 1-999.

The time interval for re-processing is determined by another new profile switch, below new profile switch Number of minutes to wait for a unsuccessful report to be picked for reprocessing by Auto Accept AG Process, under Argus Console > Common Profile Switch > Background Services. Default value of this profile switch is 60, and allows value from 1-999.

For these profile switched, if you enter zero, any non-numeric value, or negative value, appropriate error message appears.

Import failed ICSR

Currently, when Oracle Argus Interchange import of an E2B report fails, the failed E2B report or acknowledgement file does not appear in the ICSR Pending screen, and is archived and logged in the Interchange import log.

These report may go unnoticed and without a trace. To address this issue, a new screen ICSR Failed Imports accessible from Utilities > ICSR > ICSR Failed Imports has been added to display the list of failed reports.

You can download these failed files for review from this screen. To view details of the failure, an error link is provided.

This screen is available to the users with access to the ICSR Failed Imports menu. The screen is dependent on the enterprise that the user has logged in, and displays the reports that belong to the same enterprise only.

This screen is available to Oracle Argus Safety Japan users as well.