4 Enhanced Event Counting Logic for P.S.R Form 3, 4 and ReSD Form 10, 11 Common Profile Switch

An additional option, Count each event from a case with the timeframe where the case was reported last, has been added to the common profile switch, along with Count each event from a case with the timeframe where the case was reported first. It is recommended to set this option as per the business process.

Note:

Count each event as reported in that timeframe (deprecated) has been retained in the console, but the application logic has not been updated for changes made to PSR and ReSD reports when the switch is set to Count each event as reported in that timeframe (deprecated). It is recommended that this deprecated option is not used. It will be completely removed from the UI in a future release.