About change management

Oracle Cloud Operations performs changes to cloud hardware infrastructure, operating software, product software, and supporting application software to maintain operational stability, availability, security, and performance.

For change requests that you make through the Oracle Life Sciences Support Cloud portal, Oracle follows formal change management procedures to review, test, and approve these changes prior to application in the production service.

Oracle works to ensure that change management procedures are conducted during scheduled maintenance windows, while taking into consideration low traffic periods and geographical requirements. Oracle will provide prior notice of modifications to the standard maintenance period schedule. For customer-specific changes and upgrades, where feasible, Oracle will coordinate the maintenance periods with you.