Work with your CSDM (Cloud Service Delivery Manager)

The CSDM team is a customer-facing service team that provides a single point of contact to Argus Cloud Service customers after provisioning is complete and the environment is turned over to customers.

• About Cloud Service Delivery Manager (CSDM)
  A Cloud Service Delivery Manager (CSDM) is assigned to your account to serve as your single point of contact for support.
• CSDM is your single point of contact for Cloud Service support
  CSDM is a dedicated customer-facing service team that will be your single point of contact.
• What happens at your regular CSDM Governance call?
  You and your CSDM meet regularly for a governance call.
• Your Oracle Argus Cloud Maintenance calendar
  Based on the different types of maintenance required for each Cloud Service product, there is a schedule for each product and each customer.
• About change management
  Oracle Cloud Operations performs changes to cloud hardware infrastructure, operating software, product software, and supporting application software to maintain operational stability, availability, security, and performance.