9 Get support for Oracle Argus Cloud Service
Support is provided by your Cloud Service Delivery Manager, the Oracle Life Sciences Support Cloud, and Oracle's consulting organization or an Oracle partner.
- What Oracle Support services are available to Argus Cloud Service customers?
Oracle Argus Cloud Service customers have access to two sources of support. - Work with your CSDM (Cloud Service Delivery Manager)
The CSDM team is a customer-facing service team that provides a single point of contact to Argus Cloud Service customers after provisioning is complete and the environment is turned over to customers. - Use the Life Sciences Customer Support Portal to access the Oracle Support Cloud
Cloud customers can access Life Sciences Support Cloud through the Life Sciences Customer Support Portal. - You can still use Oracle and third-party consulting services
Implementation, post-go-live, and upgrade services are available through Oracle Life Sciences Consulting (LSC) and Oracle Partner Network (OPN) consultants.