Remove an sFTP user account

To remove an SFTP user account, you need to create a change request ticket in Life Sciences Customer Support Portal.

1. Log in to the LSGBU Customer Support Portal.
2. On the upper-side menu, click Change Requests.
3. Under the menu bar, on the right side of the screen, click Create a new Change Request.
4. On the SFTP User Access tile, click Create a Request.
   The screen Submit a request to our hosting team appears.
5. In the SFTP User Access tile, click Create a Request.
6. From the Category drop-down list, expand Change - Cloud Infrastructure, then Infrastructure Services, SFTP, User and select Remove.
7. From the Customer drop-down list, search for your company's name and select it from the list.
8. From the Product drop-down list, select Argus Safety.
9. From the Business Service drop-down list, select the name of the server where you want this change.
10. From the Action drop-down list, select Other.
11. From the Oracle Internal radio buttons, select No.
12. From the Environment drop-down list, select the environment where you want to remove the sFTP user, and make sure your selection is consistent with the value you selected in the Business Service drop-down above.
13. In the Summary field, enter a short description of your request.

    Example: Remove sFTP user <user name> from <environment>.

14. In the Description field, enter a detailed description of your request.
15. In the Additional Contacts field you can enter one or more email addresses to be notified about this change request, separated by a semicolon.
16. In the sFTP path field, enter the relevant sFTP path.
17. Select appropriate values from the Severity and Implementation Window drop-down lists.
18. In the Date Required By field, select a value from the calendar.
19. Click Submit.