Configuring Performance

This screen enables you to configure the case processing fields and items for performance.

Select System Configuration > System Management to view the Common Profile Configuration screen.

Tip:

The Common Profile folder appears in a tree-view on the left panel. The components are categorized as folders. Each folder contains all the field labels associated with that section.

To view the list of field names associated with the Case Processing > Performance section, click the Performance folder in the left panel. The field names associated with Performance appear in the right panel.

Field Descriptions

The following table lists and describes the fields available under Performance Configuration:

Field or Control Name	Description
Refresh Oracle Text Index interval (in Minutes)	Enables you to configure the interval (in minutes) between each refresh of an Oracle Text Index. This feature is useful while searching for duplicate cases. It is advisable to enter a high interval for low number of cases and vice versa.
Start time for Oracle Text Refresh	Enables you to specify the time when the Oracle text will be refreshed.
Maximum records to be displayed when type ahead field is double clicked	Enables you to configure the maximum number of records to be displayed when you double-click the Type Ahead field.
Auto-Generate Open Query Action Items during Case Save	Enables you to auto-generate open query action items during case save. The available options are Yes and No, with the default set to No.
When to process field level validation	Enables you to configure the frequency of field level validation. Select Only on case save to validate only when a case is saved. Alternatively, select Every page update to validate fields whenever a page is updated.

Use the following procedure to configure performance.

1. Select the required option for When to process field level validation, as applicable.
2. Select the required option for Use Oracle Text for duplicate search querying, as applicable.
3. Enter the time difference between each refresh (in minutes), under Refresh Oracle Text Index interval (in Minutes).
4. Enter the time (in military format) when the Oracle text refresh will begin, under Start Time for Oracle Text Refresh.
5. Click Save to save the changes made.