Fisher Clinical Services

This workflow applies to shipments when you use an integration with Fisher Clinical Services. It applies to all types of shipments: the initial shipment to a site, a resupply shipment that is generated automatically when resupply runs, and a manual shipment.

Configuration Service details for this integration

B92664: Oracle Life Sciences Clinical One Digital Gateway Configuration Service, up to 40 Data Points.

For more information see, Oracle Life Sciences Cloud Consulting Professional Services, Service Descriptions and Metrics.

Prerequisites for sending the depot order form to Fisher-managed depot facilities

In order for the integration to run as expected, ensure shipment ID prefixes consist only of numbers. When setting the prefix on the Supply Settings tab, in the Shipment Settings section, choose one of the following options:

• Use depot ID: if depot IDs have been defined using numbers only
• None: if no prefix is used.

Integration user details

Integration setup includes the creation of a study-level integration user account, which is assigned to the Clinical Supply Manager template role, or a custom role that includes the same permissions.

The integration user account is created using the email address of one of your organization's clinical supply managers. The email address associated with the integration user receives integration notifications, which can include content resulting in unblinding.

Note:

Make sure the appropriate email address is configured for the integration user account to avoid unblinding issues.

For information about how to set up this integration, contact your Oracle project manager.

What information can be integrated?

This integration includes request and response components. You only need to implement what is necessary for your organization.

Available events:

• Shipment requests
• Automated shipment response - Date Shipped
• Courier for In Transit status

Available data points:

• For request:
  • Shipping site address
  • Site contact information
  • Site investigator information
  • Shipment order details
• For response:
  • Shipment order
  • Tracking number
  • Shipment date and status

Things to consider for shipments when you use an integration with Fisher Clinical Services

If a shipment request is sent in error or kits need to be added or removed, the clinical supply manager must contact Fisher Clinical Services and request the shipment's cancellation. Once Fisher Clinical Services cancels the order in their system, the shipment status changes to Invalid in Oracle Clinical One Platform.

Note:

If you need to update a shipment after the shipment request has been sent to the depot, you must contact Fisher Clinical Services directly. If you make any updates to shipments from within Oracle Clinical One Platform, the changes won't be sent to the depot.

Table 2-3 Status details

Status	Details
Pending	The status of a shipment changes automatically to Pending when a new shipment is raised.
In Transit or Confirmed	The status changes to In Transit after the depot fulfills the shipment for a Confirmed request. The ship date and tracking number are also set automatically.
Received	Once the site receives the order and marks it as received, the status changes to Received.