Catalent Clinical Supply Services
This workflow applies to shipments when you use an integration with Catalent Clinical Supply Services. It applies to all types of shipments, including the initial shipment to a site, a resupply shipment that is generated automatically when resupply runs, and a manual shipment.
Configuration Service details for this integration
B92664: Oracle Life Sciences Clinical One Digital Gateway Configuration Service, up to 40 Data Points.
For more information see, Oracle Life Sciences Cloud Consulting Professional Services, Service Descriptions and Metrics.
Prerequisites for sending the depot order form to Catalent-managed depot facilities
To make sure depot users at a Catalent-managed depot facility get this email notification in their inbox, in Oracle Clinical One Platform, on the Depot tab, check that the email field for depots managed by Catalent Clinical Supply Services is left blank. The integration is configured to send emails to the appropriate recipients. Further, in order for the integration to run as expected, ensure shipment ID prefixes consist only of numbers. When setting the prefix on the Supply Settings tab, in the Shipment Settings section, choose one of the following options:
- Use depot ID: depot IDs have been defined using numbers only
- Enter prefix: enter a prefix and make sure the values consists only of numbers
- None: if no prefix is used
Finally, in Oracle Clinical One Platform, make sure the value for Study Title is between 5 and 30 characters long.
Integration user details
WARNING:
Make sure the appropriate email address is configured for the integration user account to avoid unblinding issues.What information can be integrated?
This integration includes request and response components. You only need to implement what is necessary for your organization.
- Shipment requests
- Automated shipment response - Confirmed
- In Transit
- Received
- For request:
- Shipping site address
- Site contact information
- Site investigator information
- Shipment depot and order details
- For response:
- Shipment order
- Tracking number
- Shipment date, status, and delivery
Things to consider for shipments when you use an integration with Catalent Clinical Supply Services
If you need to update (add or remove kits from a shipment) or cancel a shipment after the shipment request has been sent to the depot, you must contact Catalent Clinical Supply Services directly. If you make any updates to shipments from within Oracle Clinical One Platform, the changes won't be sent to the depot. When the shipment is marked as Received, this status update applies to the entire shipment and all its kits are presumed Available. Therefore, all the kits in the shipment, including kits added after the original request, are updated once the shipment is received.
Note:
Catalent Clinical Supply Services will only be able to cancel the order if the shipment hasn't been sent yet. To allow the resupply process to create a new shipment the next time inventory runs, the clinical supply manager must also explicitly cancel the shipment in Oracle Clinical One Platform.
Table 2-2 Status details
Status details |
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The status of a shipment changes automatically to Pending when a new shipment is raised. |
The status changes automatically to Confirmed or Invalid when a shipment request is sent to the depot.
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The status changes to In Transit after the depot fulfills the shipment for a Confirmed request. The shipping date and tracking number are also set automatically. |
Once the site receives the order, one of the following can happen:
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Parent topic: Supply Systems