Request Oracle Support to enable the multi-enterprise feature for your Oracle Empirica Cloud environment

To request Support to enable multi-enterprise support for your Oracle Empirica Signal environment, create a change request ticket in the HSGBU Customer Support Portal.

Oracle Support makes the technical updates to Oracle Empirica Signal to support an Oracle Argus Mart implementation with more than one enterprise.

You must have an Oracle Argus Safety Cloud Service subscription.

You must provide:

• A list of login groups to create (if necessary).
• A list of users and the login groups to which they belong (if necessary).
• A designated administration user to be added to each login group (if necessary).
• The Enterprise ID to Login Group mapping.
• A list of login groups that require setup of an interactive signal management configuration (ISM).

1. In your browser, enter https://hsgbu.custhelp.com. For the Japanese version, enter https://hsgbu-jp.custhelp.com.
2. Click the Log in to Oracle Health Sciences Support button.
   The Requests page appears.
3. Open the Create Request menu and select Change Request.
4. On the Create Change Request page, select Complete a new installation.
5. Enter the following information.
   • Summary: Enter a short description of your request, for example: Create enterprise <enterprise name> in the <environment name> environment.
   • Severity: Select a value.
   • Description: Enter a detailed description of your request, including the enterprise to use as a source for the configuration of the new enterprise. For example:

     Please create a new enterprise named <enterprise name> in the <environment name> environment, using <source enterprise name> as a source to copy the configuration.

   • Category: Select Change - Cloud Environment.
   • Oracle internal: Select No.
   • Product section: Select your company from the Customer drop-down list, then select your business service and product.
   • Action section: From the Environment drop-down list select the appropriate environment (such as Prod/Live or Dev). Select your implementation window; for example: As soon as possible. Set the action to Other.
6. If you use an sFTP location to exchange files with the Oracle team, enter its address in the sFTP path field.
   If you don't use sFTP and prefer to attach the documents directly to this change request, select Tick if sFTP path is not applicable for this request.
7. In the Date Required By field, select a value from the calendar.
8. Add any attachments.
9. In the Additional Watchers section, enter email addresses of additional contacts to be notified about the progress of your request.
10. Click Submit.

Once this request has been processed, Oracle imports the Oracle Argus Mart multi-enterprise enabled data offering into Oracle Empirica Signal. The data offering will be available on the Manage Subscription Data Releases page.