Lock an account

When a delegated administrator explicitly locks an account, the user cannot use the Trouble Signing In link to regain access. Lock a user account to prevent the user from logging in before you disable the account for termination of employment or for other reasons.

1. Navigate to the User Details page.
   1. Under Administration in the menu on the left, click Users.
   2. For the Display Name:
      • From the list, select Equals.
      • Type the user name in the field.
   3. Click Search on the right.
   4. In the Search Results section, click the link in the User Login column to open the User Details page.
2. In the row of controls at the top of the page, click Lock Account.
3. In the Lock Account confirmation dialog box, click Lock.