Unlock an account

If the account was explicitly locked by a delegated administrator, you need to unlock the account before it can be used again. Users who lock their accounts by entering an incorrect password too many times can use the Trouble Signing In link on the Sign In page to reset their passwords and unlock their account.

Before unlocking an account, check the reason for which it was locked in the first place and check that the person asking to have the account unlocked is the owner. To ensure system security, we recommend that you establish a process to confirm the requester's identity.

1. Navigate to the User Details page.
   1. Under Administration in the menu on the left, click Users.
   2. For the Display Name:
      • From the list, select Equals.
      • Type the user name in the field.
   3. Click Search on the right.
   4. In the Search Results section, click the link in the User Login column to open the User Details page.
2. In the row of controls at the top of the page, click Unlock Account.
3. In the Unlock Account confirmation dialog box, click Unlock.
4. Reset the password. See Reset a password for details.