Password Reset Using Email Link: FAQs

• Is there anything else required other than enabling the Email Link flow?
  Email templates have been updated in release 1.5. If you want to customize the email templates, contact your Oracle representative to do so before you enable the Email Link flow.
• Where can I test the Email Link flow?
  Create a tenant and a CDA user under the UAT environment. Contact Health Sciences Support for assistance.
• Is enabling the Email Link flow at the user, trial, or tenant level?
  Enabling the Email Link flow is at the tenant level, and is applicable to all users within the tenant.
• After enabling Email Link flow, can I switch back to the Security Questions flow?
  You cannot switch back to the Security Questions flow through the Oracle Life Sciences IAMS . Contact Health Sciences Support to switch back to the Security Questions flow, provided there are no users created when switching from Email Link to Security Questions flow.
• How do I enable the Email Link flow if my organization was not using Oracle Life Sciences IAMS release 1.4.2?
  The Email Link flow is enabled by default for an organization that started using Oracle Life Sciences IAMS from release 1.5.