Retry or resend email messages

Use the options on the Study-specific email message history and status page to either Resend a successful message or Retry an unsuccessful message.

You must have a role with Account email message monitoring permission to complete this task.

1. In the global navigation menu, click account and click Study email history and status.
2. Adjust the From and To date, Study Name, Status, and Type filter fields to your preferred values and click Search.
3. In the message grid below the filters, locate the message you want to resend or retry. You can sort any grid column by clicking the column header.
4. In the Actions column, click Resend or Retry to requeue the exact message.
   The Action button will be disabled after you click, and the grid will list the newly queued message as a separate row upon page refresh.