Dispatch Command Center System

Dispatch Command Center System

The Dispatch Command Center System is a cloud service that is utilized by 911 operators, call-takers, and dispatchers to prioritize and manage incident records, identify the status and location of first responders in the field, and dispatch responders to the event.

Call-Handling/Incident Creation

Dispatch Command Center System can initiate an incident for both emergency and non-emergency types of call.

Call-center 911- operators can:

• Receive ANI/ALI spill from an incoming 911 call and be auto populated into the caller info
• Collect the caller information for transfer and non-911 call
• Classify the incident type and its priority
• Geo-verifies the incident location using customer’s map data for dispatchable locations improving ability to appropriately assign first responders for timely response
• Evaluate the Incident Location and agency’s parameters to determine for duplicates
• Cautionary alert for premise and person warning information

Dispatching

Recommended resources are assigned based and unit capability with regard to skills and equipment required for the incident, unit availability, and the proximity of resources.

• Assign units to an incident
• Clear them from an incident
• Assign the primary resource to an incident
• Manage resources assigned to incidents

Incident Management

Manage Incident lifecycle and monitor its respective status.

• Monitor incident status using timers and notifications
• Check for duplicate potential incident with each incoming call
• Merge/Append incident to any an existing incident
• Link/Associate related incidents

• Dispose Incident

• View Incident History

Resources/Unit Management

Manage resource includes the personnel, vehicles, and equipment of the agency:

• Assign/reassign resource necessary to an incident
• Manage appropriate resources such as placing a unit on duty
• Assign the personnel and vehicles to a unit
• Make unit status changes
• Take units off duty at the end of their shift

Dispatch Command Center System Map

The map displays in the Dispatch Command Center System shows the location and status of incidents and units and includes other basic map features.