Records Management System

Records Management System

The Records Management System is a cloud service that is used by first responders, investigators, supervisors, and records personnel for the management of all public safety records for an Agency.

This includes, but is not limited to, entry, storage, retrieval, viewing, and archiving of crime reports, property and evidence, and investigative data.

Case Creation

The Records Management System offers the ability to create and manage case reports associated with a crime.

Users can:

• Add Basic Case Data
• Add Locations
• Add Offenses
• Add Involved Personnel
• Add Involved Subjects—Persons and Organizations

Integration to Dispatch Command Center System, Vehicle Communications System and Personal Communications System

The Records Management System is fully integrated with the Dispatch Command Center System, the Vehicle Communications System and the Personal Communications System.

• Cases are auto generated from Dispatch Command Center Systems’ Calls for service based on Incident Type
• Case Number and the Incident Number from the Dispatch Command Center System are linked at Case Creation
• Dispatch Command Center System Incident Data flows into the Case Report to eliminate duplicate data entry. The following data will auto-populate to the Case Report:
  • Incident Number
  • Incident Type
  • Dispatch Date/Time
  • Caller Name, Location, Phone Number
  • Incident Location
  • Involved Personnel
  • Reporting Agency
  • Involved Subjects (Victim, Suspect, Others)

The Records Management System is fully integrated with Mobile Case Reporting displayed in the Vehicle Communications System.

• Cases that are generated and written on the Vehicle Communications System are immediately visible in the Records Management System real-time allowing users in the vehicle or in the station to monitor cases in progress.
• As cases change status from Draft to Submitted to Approved, all statuses are visible to users of both products.

Case Workflow Management

Cases can be managed via the Cases Queue as follows:

• Cases can be searched/filtered by:
  • Status
  • Primary Reporting Officer
  • Dates/Times
  • Involved Subjects
  • Incident Location
• A Case Preview is presented to the user so that the most important case details are summarized for Supervisors and Records Staff that will be reviewing the cases for accuracy.
• Cases can be approved or rejected after review of all case details.