Preface

The Oracle Payment Cloud Service is a web-based application that provides a secure link to process transactions.

Purpose

This document is intended for Payment Cloud Service customers and provides details about how to onboard yourself to use the service. It describes how to create an account holder, account, link locations, and register terminals. Terminals can then be boarded and transactions completed. Reports are available to view those transactions.

Audience

Payment Cloud Service documentation applies to the following users:

  • Users who perform day-to-day operations with Payment Cloud Service.

  • Administrators who configure and maintain Payment Cloud Service.

Customer Support

To contact Oracle Customer Support, access My Oracle Support at the following URL:

https://support.oracle.com

When contacting Customer Support, please provide the following:

  • Product version and program/module name

  • Functional and technical description of the problem (include business impact)

  • Detailed step-by-step instructions to re-create

  • Exact error message received and any associated log files

  • Screen shots of each step you take

Documentation

Oracle product documentation is available on the Oracle Help Center at http://docs.oracle.com.

Revision History

Table -1 Revision History

Date Description of Change

October 2022

Initial publication.

March 2023

Added terminal setup links to Set Up the Terminal and Configure Network Settings.

July 2023

  • Updated Transaction Summary Report.

  • Updated Payout Report.

  • Updated Chargeback Transactions Report.

November 2023

  • Added Payments and Payouts.

  • Added Holiday Payout Schedules.

  • Added Explanation of Chargeback Fees.

  • Added Refund Fees and Process.

  • Added Troubleshooting.

  • Added Failed Credit Card Captures.

  • Updated Chargebacks.

  • Updated Refunds.

  • Updated Account Holders.

  • Updated Verify an Account Holder.

December 2023

  • Added Manage Terminal Workstations.

  • Added Offline Processing.

  • Updated Set Up the Terminal and Configure Network Settings.

  • Updated Register the Terminal.

  • Updated Reassign the Terminal.

January 2024

  • Updated Register the Terminal.

March 2024

  • Updated Set Up the Terminal and Configure Network Settings.

  • Updated Users and Groups.

  • Added Understanding Firmware Updates.

April 2024

  • Added Understanding Firmware Updates.

  • Added Quick Reference.

May 2024

  • Added Terminal Responses.

October 2024

  • Updated Offline Processing.

December 2024

  • Added Define a Business Day for a Location.

  • Added Define a Business Day for the Organization.

  • Added Edit a Business Day.

  • Updated Locations.

  • Updated Predefined Payment Groups.

  • Updated Transaction Summary Report.

  • Updated Payout Report.

  • Updated Chargeback Transactions Report.

January 2025

  • Updated Verify an Account Holder.

  • Updated Explanation of Chargeback Fees.

February 2025

  • Updated Register the Terminal.

  • Updated Manage Terminal Workstations.

  • Updated Transaction Summary Report.

March 2025

  • Added Add a New Bank Account.

  • Added Quick Views.

  • Added What if the Terminal Displays TAMPER?

  • Updated Payout Report.

  • Updated Understanding Firmware Updates.

  • Updated Add Account Holder.

  • Updated Add an Account.

  • Updated Add a Location.

  • Updated Getting Started.

  • Updated Payments and Payouts.

  • Updated Business Day.

  • Updated Board the Terminal.

April 2025

  • Updated Understanding Firmware Updates.

  • Updated Payout Report.
  • Updated Transaction Summary Report.
  • Updated Set Up the Terminal and Configure Network Settings.