Refund Fees and Process

Refund Fees

Oracle Payment Cloud Service customers are charged for refunds at the same rate as a charge. However, the key difference between the Oracle fees charged for the charges vs. refund transactions is that, whenever a refund is processed, the fee (proportional to the refund amount that was collected from the Oracle customer) is set to return the funds to the guest card.

Referenced Refund Flow

The referenced refund process is illustrated here.

Partial Referenced Refund Flow

The partial referenced refund process is illustrated here.

Unreferenced Refund Flow

The unreferenced refund process is illustrated here.