Refund a Transaction

Make a full or partial refund for a transaction.

For details about required privileges, see Predefined Payment Groups and Privileges.

1. In Payment Cloud Service, navigate to the payment reference number in one of two ways:
   • Click Transactions at the bottom of the dashboard.
   • Click Chargebacks at the bottom of the dashboard.
2. Click the payment reference of the transaction you want to refund.
3. Click Refund and then complete either a full or partial refund:

   • For a full refund, click Full Refund, select a reason, and then confirm the refund.

   • For a partial refund, click Partial Refund, enter the refund amount, select a reason, and then confirm the refund.

4. Click Refund.