Refund Fees and Process Flows

Overview

Oracle Payment Cloud Service supports referenced refunds, partial referenced refunds, and unreferenced refunds.

This page illustrates the operational refund processing flows and explains how refund fees are handled during refund processing.

Refund Fees

Oracle Payment Cloud Service customers are charged for refunds at the same rate as a charge.

However, the key difference between the Oracle fees charged for charge transactions versus refund transactions is that, whenever a refund is processed, the fee proportional to the refund amount collected from the Oracle customer is returned to the guest card.

Referenced Refund Flow

The referenced refund process is illustrated here.

Description of the illustration ref_refund.jpg

Partial Referenced Refund Flow

The partial referenced refund process is illustrated here.

Description of the illustration ref_partial_refund.jpg

Unreferenced Refund Flow

The unreferenced refund process is illustrated here.

Description of the illustration unref_refund.jpg

Parent topic: Refunds in Oracle Payments