Assess Aging and Identify Follow-up Needs
Use the Aging column in the Transaction Detail view to determine when to escalate outstanding transactions.
Steps
- In the Transaction Detail view, review the Aging value for each transaction marked Partially Paid or Not Paid.
- Compare the Aging value to the guidance below.
| Aging | Status | Action | Meaning |
|---|---|---|---|
| Not displayed | Paid Out | None | The transaction is fully settled and deposited to the bank. |
| 1 to 3 days | Not Paid or Partially Paid | Monitor | Settlement is in progress and typically resolves automatically. |
| 4 to 7 days | Not Paid or Partially Paid | Monitor closely | The transaction is approaching the end of the normal settlement window. |
| 8 or more days | Not Paid or Partially Paid | Contact Support | Use the Payment Reference to raise a case with Oracle Payments Support. |
Result
You have determined the urgency of outstanding transactions and identified when to involve Oracle Payments Support.
Related topic: Accounting Report
Parent topic: Reconciling OPERA PMS Transactions with Oracle Payment Cloud Service