10 Oracle Digital Assistance

Oracle Digital Assistance (ODA) is an NLP and Machine Learning-based cloud service that enables application-specific interactions. It is a virtual user that assists end users with complex engagements using transactional data to review key business insights and exceptions. It also provides out-of-the-box knowledge sharing by responding to typical Q&A-style questions for customer service and support. ODA features are supported using voice along with conversational interface to distill end user intents, invoke actions, and provide reasonable responses. This enhances consulting services with minimal training and support.

Digital assistance is not a replacement for a web application but a channel that allows the user to converse and query areas related to AIF.

Digital assistance supports the following use cases:

  • Retrieval Augmented Generation (RAG) - User queries are answered by retrieving the relevant information from public user guides to provide responses to user queries in natural language.
  • Talk to my database - Users can ask natural language queries about the product, and we retrieve information from the database to answer the question. In this, the user can get natural language response or the raw SQL query. This supports Answer Intents, Regular Intents, and SQL Dialogs. (SQL Dialogs are skills that can translate a user's natural language utterances into SQL queries, send the queries to a backend data source, and display the response).
  • Product attribute extraction text - When given a short form description text, we can extract the attributes from it.
  • Product attribute extraction image - When given an image, we can extract some attributes from it.

This chapter describes how to use digital assistance.

Access: Access to Digital Assistance in the AIF Platform is available with the Chat Icon on the AIF UI.

Figure 10-1 Chat Icon - AIF UI

This image shows the chat icon.
Click the icon to open the Chat widget.

Figure 10-2 Chat Window

This image shows the chat window.
Here is the Chat widget.

Figure 10-3 Chat Widget

This image shows the chat widget.
The widget has the following components.

Figure 10-4 Widget Components

This image shows the widget components.
Here are some examples of requests that you can try:

  • Get information on how to configure DAT_FILE_VALIDATE_JOB.

  • Get instructions on how to view DV reports.

  • Get information on how to load product data.

  • Ask questions like: Why can't I export forecast data from AIF to RDX?