Oracle Support

It is requested that all retailers submit Oracle Retail Assortment Planning Cloud Service support requests through a single point-of-contact for each environment; the system administrator is usually designated to perform this role. For the maintenance of bulk user and roles, Oracle Support is a smart solution.

The link to use when submitting Service Requests (SR) is:

https://support.oracle.com

To learn more about how Oracle Support works, go through the following training at the My Oracle Support website:

• My Oracle Support (MOS) or Cloud Support Portal for New Users - A Getting Started Resource Center (Doc ID 1959163.1)

• How-to use My Oracle Support - Customer User Administrator (CUA) Role and Responsibilities (Doc ID 1544004.2)

• Oracle Support Accreditation - Series Index (Doc ID 1583898.1)